Client Partner
Smarter Technologies
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $18 - $22 per hour
About the role
- Conduct inbound and outbound patient collections using approved scripts, call flows, and established policies.
- Demonstrate knowledge to address patient questions on balances, payment plans, and insurance coverage.
- Process patient payments within the client system and post transactions accurately to patient ledgers.
- Reprocess declined payments.
- Process insurance balance transfers and manual write-offs as required.
- Perform ledger modifications for pre-due date payments resulting in account credits.
- Manage and rework patient accounts, including adjustments to payment plans, updating insurance information, and processing demographic changes.
- Triage patient inquiries and route to appropriate departments.
- Handle requests for itemized statements.
- Support financial assistance applications and provide relevant guidance.
- Manage patient disputes through established resolution processes.
Requirements
- Strong verbal and written communication skills.
- Working knowledge of healthcare billing, insurance, and patient payment processes.
- Ability to navigate Client systems with accuracy and efficiency.
- High level of integrity, confidentiality, and compliance adherence.
- Problem-solving and conflict resolution skills for handling patient disputes.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
patient collectionspayment processingledger modificationsinsurance balance transferspayment plansdemographic changesfinancial assistance applicationsitemized statementsconflict resolution
Soft Skills
verbal communicationwritten communicationproblem-solvingconflict resolutionintegrityconfidentialitycompliance adherence