Smarter Technologies

Technical Program Manager

Smarter Technologies

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $195,000 - $255,000 per year

About the role

  • Lead Problem Discovery: Deeply investigate and define customer challenges, gathering insights to inform the strategic direction of AI Agent deployment
  • Drive Data-Driven Decision Making: Use data analysis and customer research to prioritize product features and improvements, ensuring each roadmap decision aligns with customer needs and operational goals
  • Exemplify Impeccable Project Management: Drive seamless project execution through meticulous planning, clear communication, and proactive issue resolution, ensuring timely delivery of high-impact initiatives aligned with customer and business objectives
  • Serve as the Voice of Truth: Act as a trusted advisor to stakeholders, transparently communicating insights and findings about any current technical limitations or challenges encountered
  • Evaluate Business Impact: Assess how different technical approaches influence business outcomes, supporting data-backed prioritization of product roadmaps
  • Optimize Discovery and Delivery Processes: Collaborate on developing efficient processes and playbooks that streamline problem discovery and roadmap planning to ensure high-quality, scalable deployments
  • Inform Product Design with Data Insights: Collaborate with the product and platform engineering teams, using findings from customer discovery to shape the design of products that align with emerging needs
  • Lead Cross-Functional Collaboration: Guide and mentor a cross-functional team, including program managers and engineers, to ensure effective problem exploration and alignment across product initiatives

Requirements

  • Bachelor’s Degree in Computer Science, Math, or related discipline required, or eight years of equivalent work experience
  • 5+ years of experience in program management, ideally with a focus on data science, machine learning / AI, search, or related technologies
  • Experience in external customer-facing environment is essential
  • The ability to think creatively to solve problems with a straightforward approach.
  • Exceptional written and verbal communication skills with a talent for the precise articulation of hypotheses and outcomes
  • Ruthless prioritization skills
  • An entrepreneurial mindset and determination to do whatever it takes to achieve your mission.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
data analysisprogram managementmachine learningAIproblem discoveryproject managementdata-driven decision makingproduct designcustomer researchroadmap planning
Soft Skills
communication skillsproblem-solvingprioritizationcreativitymentoringcollaborationtransparencyentrepreneurial mindsetissue resolutionstrategic thinking