IT Systems Support Engineer

Smart Pension

IT Systems Support Engineer responsible for supporting end users and hardware within all regions. Ensuring Smart resources are managed according to policies and procedures.

Posted 8/3/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in managing and maintaining IT systems and services, ensuring compliance with organizational policies and standards. Capable of effective communication and collaboration across teams while fostering a culture of continuous improvement.

Highest-signal resume keywords

Google Workspace AdministrationMicrosoft 365 AdministrationMobile Device Management (InTune)Windows, MacOS, IOS, Android ProficiencyIdentity and Access Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

TCP/IP NetworkingVLAN ConfigurationEDR ManagementWeb Proxy ManagementTraffic Management Tools

Soft Skills

Strong Communication SkillsTeamwork CommitmentProblem-Solving InitiativeData-Driven Decision Making

Industry Keywords

IT SupportCompliance FrameworksIncident ManagementContinuous ImprovementDocumentation Standards

Tech Stack

Tools & technologies

AndroidiOSMacOSTCP/IP

About the role

Key responsibilities & impact

Supporting end users and hardware within all regions to ensure consistent and reliable access to systems and services.
Managing and maintaining Smart resources within the remit of the IT department in accordance with Smart policies and procedures.
Working collaboratively within your immediate team, wider IT and Cyber team and across departments within Smart.
Ensuring systems, services and processes are supported and maintained within Smart Pensions’ prescribed standards, policies and compliance frameworks.
Effectively communicating issues, incidents and problems affecting systems, services and processes across our full tech stack.
Ensuring documentation, registers, related CMDB artefacts and Smart resources are implemented and maintained to a high standard.
Supporting culture of openness, transparency and teamwork within your immediate team, wider IT team and across departments within Smart.
Facilitating and participating in knowledge sharing activities within your immediate team, wider IT and Cyber team and across departments within Smart.
Promoting and fostering a culture of continuous improvement.
Actively participating in incident management activities within the IT team and across departments within Smart.
Ensuring devices remain compliant with Smart’s policies, configuration policies and adopted standards.

Requirements

What you’ll need

Good level of working knowledge of the administration of productivity and collaboration platforms including Google Workspace and Microsoft 365.
Working knowledge in the management, maintenance of users, their credentials and access assignment within Identity and Access Management platforms.
Practical level of working knowledge of Mobile Device Management platforms including InTune.
High level of proficiency in working with Windows, MacOS, IOS and Android operating systems.
Ability to manage and troubleshoot issue for users and devices within EDR, web proxy, and traffic management and inspection tooling.
Practical experience with the configuration of TCP/IP networking and VLANs in WAN/LAN environments within local networking environments.
Strong communication skills.
Ability to make data driven decisions with pragmatism and at pace.
Ability to effectively identify issues, implement workarounds and find solutions to problems reported or otherwise identified within the IT environment.
Use your own initiative to discover issues and find solutions without having to consistently rely on others for direction and support.
Commitment to teamwork and support for your colleagues.

Benefits

Comp & perks

25 days’ holiday per year, increasing with length of service.
£500 annual training budget to spend on your professional development.
Extensive private healthcare, including dental, eyecare and EAP.
Enhanced sick leave (three months’ pay per year).
Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid).
Death in service insurance cover.
Fully-paid five-week sabbatical after five years of employment.
In office wellbeing, such as manicures, massages and barbers.
50% discount on orders from our sister company Arena Flowers.