Pensions Administrator – FTC

Smart Pension

Pensions Administrator providing day-to-day administration services within Smart Pension. Specializing in customer outcomes in compliance with regulatory requirements and organizational policy.

Posted 5/13/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Responsible for completing a wide range of day-to-day pension administration services with focus on member administration and support services associated with Smart retirement services.
Conduct routine audit of records and systems to demonstrate effective Key Performance Indicators (KPI’s), address emerging issues and or trends.
Following Pension Scam guidelines to ensure members pension savings are safe
Investigate and take personal responsibility for platform complaints to ensure fair customer outcomes.
Engaging with subject matter experts, escalating to senior stakeholders where appropriate and resolving complaints in a timely manner.
Demonstrate care and empathy for the customer and intermediary in handling customer enquiries in line with the Smart Hallmark.
Engaging with customers and external parties via telephone when required.
Facilitate and champion change through flexibility and personal commitment, with ownership of initiatives.
Maintain and deliver individual objectives against Smart’s corporate goals, driven through your own Individual Development Plan
Build and maintain a comprehensive level of functional and technical knowledge relating to both internal processes, legislative changes and relevant pension regulation.
Contribute to a positive team culture.

Requirements

What you’ll need

Experience in a financial services environment, ideally DC pension experience.
Experience working in a customer focused phone based environment
CII CF1 and FA2 qualifications preferred or be willing to complete.
Ability to work to a set of policies and performance standards.
Customer centric mindset and preferably experience of working in a customer services environment.
Accepts and tackles goals with enthusiasm.
A team player with a willingness to ‘roll sleeves up’ to achieve goals.
Good communication skills and logical thinking

Benefits

Comp & perks

25 days’ holiday per year, increasing with length of service.
£500 annual training budget to spend on your professional development
Extensive private healthcare, including dental, eyecare and EAP
Enhanced sick leave (three months’ pay per year)
Enhanced maternity and paternity (maternity – 6 months fully paid/paternity – 3 weeks fully paid)
Death in service insurance cover
Fully-paid five-week sabbatical after five years of employment
In office wellbeing, such as manicures, massages and barbers.
50% discount on orders from our sister company Arena Flowers.

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Soft Skills

customer centric mindsetgood communication skillslogical thinkingteam playerflexibilitypersonal commitmentcare and empathyproblem-solvinginitiative ownershipenthusiasm

Certifications

CII CF1CII FA2