Customer Care Specialist

SleepRes™, Inc.

Customer Care Specialist providing outstanding customer support for medical device products via various communication channels. Collaborating with team members in a fast-paced environment.

Posted 6/24/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $25 - $30 per hourWebsite

About the role

Key responsibilities & impact

Respond promptly and professionally to customer inquiries via phone, email, and chat
Assist customers and patients with order management, product and service questions, troubleshooting, complaint resolution, and general support needs
Develop and ultimately follow established SOPs, documentation requirements, and escalation procedures for customer issues, complaints, and service requests
Accurately document customer interactions and update records in Salesforce, NetSuite, Microsoft Office, and other internal systems
Maintain professionalism, empathy, and strong communication skills while assisting customers and patients
Make outbound calls for follow-up, customer feedback, and additional service support as needed
Review customer feedback and identify trends to recommend service and process improvements
Demonstrate strong phone etiquette and deliver positive customer experience across all communication channels
Collaborate with team members to streamline processes and strengthen overall customer support
Manage time effectively and work independently in a remote environment
Adhere to scheduling, attendance, productivity, and quality expectations within a virtual contact center setting
Maintain confidentiality and ensure compliance with HIPAA and company data security standards
Navigate multiple systems and applications simultaneously while assisting customers
Participate in virtual team meetings, training sessions, and coaching activities

Requirements

What you’ll need

Associate or bachelor’s degree required
3-5 years of customer service, call center, or customer support experience required; healthcare, medical device, or other regulated industry experience preferred
Previous remote/work-from-home customer service experience preferred
Excellent verbal and written communication skills, including active listening, professionalism, and clear customer communication
Strong organizational, time-management, and multitasking skills with the ability to work independently in a fast-paced environment
Ability to accurately document customer interactions and maintain detailed records across multiple systems
Proficiency with Microsoft Office, CRM platforms, and other computer-based systems and reporting tools
Strong data entry, problem-solving, and critical-thinking skills
Ability to navigate multiple screens, systems, and communication channels simultaneously
Ability to maintain professionalism and composure while working under pressure
Reliable high-speed internet connection and a dedicated, distraction-free workspace required
Ability to maintain confidentiality and comply with HIPAA and company data security standards
Ability to work scheduled shifts without ongoing interruptions and maintain a professional remote work environment during working hours

Benefits

Comp & perks

Competitive salary
401K
health, dental, vision, and wellness benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicecall center experienceorder managementdocumentationdata entryproblem-solvingcritical thinkingmultitaskingcommunication skillsHIPAA compliance

Soft Skills

professionalismempathystrong communicationorganizational skillstime managementindependenceactive listeningcomposure under pressurecollaborationcustomer experience

Certifications

associate degreebachelor's degree