Client Success Manager

Slate Magazine

Client Success Manager at Supporting Cast overseeing internal podcasting for clients. Driving engagement and support across diverse corporate environments with a passion for audio communications.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesJunior💰 $70,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success and employee engagement communications, with a strong focus on building trust and providing support to clients. Proficient in creating resources that enhance internal communication and drive podcast adoption.

Highest-signal resume keywords

Customer SuccessAccount ManagementEmployee Engagement CommunicationsExcellent Communication SkillsProblem-Solving Mindset

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

ResourcefulCuriousRelentless Support

Tools & Technologies

Google SuiteSlackNotionA.I. Tools

Industry Keywords

Internal CommunicationPodcast AdoptionEmployee ExperienceBest PracticesSupport Resources

About the role

Key responsibilities & impact

Onboard internal podcasters: You’ll guide them through setting up our software, recommended communication strategies, and how to drive podcast adoption.
Proactively consult with clients: You’ll drive employee audience adoption, share best practices, and inspire creative approaches to their pods and their internal communication.
Become work besties with our clients: Internal communication is all about building trust, and you’ll become a trusted colleague and adviser to our clients.
Create and improve support resources: You’ll work on FAQs, guides, and templates to help scale self-serve resources to make our clients’ lives easier.

Requirements

What you’ll need

1–3 years in customer success, account management, or employee engagement communications
Excellent written and verbal communication skills
Passion for the employee experience and pride in making our partners feel supported
A problem-solving mindset: resourceful, curious, and relentless on our clients’ behalf
A passion for the future of work: You want to make work more human and fundamentally better for employees
Comfort with remote work and common productivity tools (our stack: Google Suite, Slack, and Notion)
An interest in using A.I. tools to help scale a fast-growing company
A love for podcasts—you *get* why this makes so much sense for distributed teams

Benefits

Comp & perks

Supporting Cast offers a comprehensive benefits program that gives eligible employees the flexibility to choose the right benefits for themselves and their families.
Three subsidized medical plans and two dental plans, provided by Aetna, which can be paired with flexible spending accounts.