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Senior Content Designer – 9-month Secondment Maternity Cover
SkySenior Content Designer creating high-quality content across Sky's digital platforms. Collaborating in Agile teams to improve customer journeys in a leading media and entertainment company.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in UX Writing, Content Design, and Data Analytics to create user-centered content that aligns with business goals and enhances customer experience. Proficient in utilizing CMS tools and conducting usability testing to drive content improvements and optimize user journeys.
Highest-signal resume keywords
UX WritingContent DesignData AnalyticsFigmaCMS Platforms
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
User-Centered ContentContent StrategyUsability TestingStructured ContentSEOWCAG CompliancePlain LanguageInclusive ContentEditorial StandardsCustomer Insights
Soft Skills
Clear StorytellingAdaptabilityGrowth Mindset
Tools & Technologies
Adobe AnalyticsConfluenceUsertestingCMS Tools
Industry Keywords
Customer ExperienceContent ExperienceDigital ProductsCross-Functional CollaborationAI Utilization
About the role
Key responsibilities & impact- Deliver high-quality, intuitive content experiences across web and native platforms, aligned with business and customer needs
- Champion the customer voice, ensuring content design reflects real needs and drives prioritisation
- Consistently use customer insights and translate them into actionable content improvements
- Work cross-functionally to shape journeys, guide stakeholders, and evolve content practices
- Champion AI and utilise CMS tools to create, test, and optimise content
- Experiment with LLMs, share learnings, and support wider adoption
- Align content with CX KPIs, SEO, WCAG guidelines and compliance, delivering measurable improvements to customer experience
Requirements
What you’ll need- Proven experience delivering high-impact, user-centred content across large-scale digital products working in content design teams across multiple initiatives
- Expertise in UX writing, plain language, inclusive content, and editorial standards
- Advanced skills in Figma, Confluence, CMS platforms, structured content, and reusable components
- Strong previous experience using research methods and online platforms e.g., Usertesting to conduct usability testing to understand customer needs, reduce friction and improve ease of use
- Proficient in data analytics tools such as Adobe Analytics, with the ability to track success metrics, interpret user behaviour, and validate journeys
- Clear, confident storytelling with adaptability and a growth mindset in fast-paced environments
Benefits
Comp & perks- Free Sky TV or NOW package, including Sky Sports and Sky Cinema
- Pension package with up to 9% employer contribution
- Private healthcare with mental health support
- Aviva Digital GP and dental insurance
- Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
- Sharesave and Tech schemes
- A range of Sky VIP rewards and experiences