Resource Planning Manager

Sky

Manage resource planning and deployment for Sky Business overseeing a team. Lead continuous improvement initiatives in a fast-paced environment at Sky.

Posted 5/14/2026full-timeLeeds • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the full resource planning cycle across Sky Business, from in‑day management to long‑term 5‑year capacity planning.
Manage resource deployment for 240 FTE today, scaling to 500+ in the coming years.
Lead and develop a team of Senior Planning Analysts and Reporting Analysts, driving continuous improvement and operational excellence.
Own the offshoring roadmap, delivering a 50% mix and c.£5m OPEX savings.
Partner with Operations and senior stakeholders to optimise resource deployment and influence the wider operating model.
Govern supply & demand forecasting, ensuring accuracy, strong governance and clear communication of insights.

Requirements

What you’ll need

Strong experience leading resource/workforce planning functions in a contact centre environment.
Experience working with outsourced partners and shaping their resourcing outputs.
Excellent analytical skills with the ability to simplify complex data for stakeholders.
Confidence to influence senior stakeholders and challenge the status quo.
High proficiency in Excel and familiarity with WFM systems.
A proactive, curious mindset with the ability to make decisions at pace.

Benefits

Comp & perks

Free Sky TV or NOW package, including Sky Sports and Sky Cinema
Pension package with up to 9% employer contribution
Private healthcare with mental health support
Aviva Digital GP and dental insurance
Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect
Sharesave and Tech schemes
A range of Sky VIP rewards and experiences

ATS Keywords

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Hard Skills & Tools

resource planningcapacity planningsupply forecastingdemand forecastinganalytical skillsdata simplificationworkforce planningOPEX savingsoffshoringresource deployment

Soft Skills

leadershipteam developmentcontinuous improvementoperational excellenceinfluencing stakeholderscommunicationproactive mindsetdecision makingcuriositychallenging status quo