Relationship Executive

Sky Betting & Gaming

Relationship Executive growing priority customers for Fanatics Markets, a real-money prediction and trading app. Acquiring, onboarding, engaging, and retaining users through personalized outreach and customer advocacy.

Posted 8/4/2026full-timeRemote • California • 🇺🇸 United StatesMid-LevelSenior💰 $90,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer acquisition and relationship management, with a strong focus on building trust and engaging high-priority customers. Proficient in high-volume outbound communication and onboarding processes, while effectively collaborating with cross-functional teams.

Highest-signal resume keywords

Customer AcquisitionRelationship ManagementHigh-Volume Outbound CommunicationStrong Written And Verbal CommunicationExperience In Sports Or Fintech

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

Highly OrganizedReliableAccountableStrong Follow-Through

Industry Keywords

Customer SuccessHospitalityTrading DynamicsPrediction MarketsMarketplacesCryptoFintechConsumer Platforms

About the role

Key responsibilities & impact

Proactively source and acquire high-priority customers through direct outreach, referrals, and targeted campaigns
Conduct high-volume outbound communication through text, phone, and messaging platforms
Build trust and convert prospects into active, engaged customers
Personally onboard customers and educate them on market mechanics, event opportunities, and platform features
Maintain frequent, personalized communication with a customer portfolio
Liaise with operations teams across payments, customer support, and other functions
Drive ongoing engagement before, during, and after major events
Reactivate dormant customers and deepen relationships with priority users
Anticipate customer needs and proactively solve problems
Represent Fanatics Markets in customer conversations, events, and industry interactions
Share customer feedback with internal teams on product gaps, friction points, and opportunities
Build and grow a portfolio of highly engaged priority customers
Become the trusted primary point of contact for customers
Contribute to the growth and development of the Fanatics Markets program and customer experience

Requirements

What you’ll need

4+ years of experience in sales, customer acquisition, hospitality, relationship management, or customer success roles with direct performance accountability
Proven ability to build relationships quickly and influence customer behavior through direct communication
Comfort with high-volume outbound outreach and frequent customer interaction
Strong written and verbal communication skills, especially in informal, 1:1 settings
Highly organized, reliable, and accountable, with strong follow-through
Ability to thrive in fast-paced, evolving environments with minimal structure
Experience in sports, trading, fintech, crypto, marketplaces, or adjacent consumer platforms is a strong plus
Demonstrated interest in or strong desire to learn prediction markets and trading dynamics is a strong plus
Willingness to work flexible hours around major events is a strong plus

Benefits

Comp & perks

Base salary of $90,000–$110,000 USD
Bonus eligibility is referenced as additional to base salary
Full-time employment benefits
Potential participation in Launching into Better: LIVE, a multi-day cultural immersion in New York City, for full-time, non-seasonal hires
In-person interview and onboarding components may be included depending on the role
Benefits information provided at https://benefitsatfanatics.com/