Customer Relationship Consultant

Skipton Building Society

Customer Relationship Consultant at Skipton Building Society engaging with customers' financial needs. Providing support and information through various communication channels.

Posted 7/18/2026full-timeChester • 🇬🇧 United KingdomMid-LevelSenior💰 £26,750 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer engagement skills by understanding and identifying customer needs, providing tailored solutions, and maintaining accurate customer records. Exhibits effective communication and time management abilities to deliver exceptional service in a fast-paced environment.

Highest-signal resume keywords

Customer Interaction ExperienceRetail ExperienceEffective CommunicationTime ManagementCustomer Service Passion

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

EnthusiasmTeam CollaborationAdaptabilityInfluencing Skills

Tools & Technologies

Internal Systems

Industry Keywords

Guest ServicesFood & BeverageHealth SectorCustomer Needs AssessmentVulnerable Customer Support

Tech Stack

Tools & technologies

React

About the role

Key responsibilities & impact

Engaging, understanding and identifying customer needs through asking great questions, listening to customers specific circumstances and tailoring the relevant solution to their needs whilst ensuring the right outcome for the customer and the society
Acting as the first point of contact for customers in branch with enthusiasm and a desire to help our customers
Conducting ‘My Review’ customer appointments face to face, virtually or by telephone
Proactively contacting our customers over the phone to identify and discuss their needs
Educate each customer on a range of products and services as well as the different communication channels they can utilize to engage with us directly
Use internal systems to ensure that a customer’s records are accurately maintained and are up to date, whilst ensuring vulnerable customers are identified and supported appropriately
Adhere to and understand the appropriate policies, standards, controls and limits of authority applicable to your role, supported by training, coaching and appropriate communication

Requirements

What you’ll need

Previous experience of interacting with customers
Experience working with customers in person or over the phone
Experience in retail, food & beverage, guest services or health/care sector
Passion for delivering exceptional service
Ability to work well alongside others, with a ‘one-team’ mindset
Ability to react fast when the day gets busy and handle a wide variety of different customers with excellent time management
Effective communicators with the ability to influence different audiences using suitable channels for achieving clear outcomes
Open to a broad range of activities even if outside of standard expectations

Benefits

Comp & perks

Annual discretionary bonus scheme
25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years
Holiday trading scheme allowing the ability to buy and sell additional annual leave days
Generous employer matched pension contributions – up to 10% per annum
Access to a benefits portal which includes an Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel)
Initiatives to get involved with charities with three paid volunteering days for you to use each year
Colleague mortgage and savings accounts, as well as a host of colleague discount schemes
A commitment to training and development
Private medical insurance for all our colleagues
Salary Sacrifice Scheme for hybrid/electric car