Customer Service Lead

Skipton Building Society

Customer Service Lead promoting services for Skipton Building Society across Harrogate and Wetherby branches. Developing relationships with customers and leading a team to provide exceptional service.

Posted 7/14/2026full-timeHarrogate • 🇬🇧 United KingdomSenior💰 £36,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong relationship-building capabilities with customers while providing exceptional service. Effectively coaches and develops team members to enhance performance and ensure alignment with branch goals.

Highest-signal resume keywords

Customer Relationship DevelopmentExceptional Customer ServiceTeam LeadershipCoaching and DevelopmentPerformance Motivation

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Active ListeningEffective CommunicationInspirational Leadership

Industry Keywords

Branch Contribution PlanFace to Face SupportOutbound ContactKey MessagesOne-to-One Coaching

About the role

Key responsibilities & impact

Divide time between customers and the team
Develop relationships with customers, having great conversations
Highlight products and services that Skipton Building Society provides through face to face, over the phone, and by video
Ensure that the team understand the branch’s contribution plan and understand key messages and actions
Coach and develop the team through effective observations and one-to-ones
Support customers face to face, virtually and by outbound contact

Requirements

What you’ll need

Experience of developing relationships with customers and providing exceptional service
Enjoys listening and asks appropriate questions to build great relationships
Leads by example and shows pride in what they do
Experience of inspiring and motivating a team to drive performance

Benefits

Comp & perks

Annual discretionary bonus scheme
25 days standard annual leave + bank holidays and rising 1 day per year of service to a maximum of 30 days after 5 years
Holiday trading scheme allowing the ability to buy and sell additional annual leave days
Generous employer matched pension contributions – up to 10% per annum
Employee Assistance Programme and online employee discount platform (retailers, entertainment, eating out and travel)
Three paid volunteering days per year
Colleague mortgage and savings accounts
Host of colleague discount schemes
Commitment to training and development
Private medical insurance