FREE ACCESS
5,000–10,000 jobs/day
See all jobs on JobTailor
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Customer Service Consultant
Skipton Building SocietyCustomer Consultant engaging with customers to identify their needs at Skipton Building Society branches. Responsible for providing tailored solutions and maintaining customer records.
Tech Stack
Tools & technologiesReact
About the role
Key responsibilities & impact- Welcome customers, both in-branch and over the phone
- Engage in conversations to understand customers’ needs
- Provide tailored solutions for customers
- Proactively reach out to customers via phone
- Maintain accurate customer records
- Adhere to our policies, standards, and controls
Requirements
What you’ll need- Previous experience of interacting with customers
- Experience in a Contact Centre environment is preferred but not required
- Ability to work well alongside others, with a ‘one-team’ mindset
- Excellent time management skills
- Ability to react fast when the day gets busy and handle a variety of different customers
- Desire and ability to grow, adapt and change whilst accommodating business needs and priorities
Benefits
Comp & perks- Annual discretionary bonus scheme
- 25 days standard annual leave + bank holidays, rising 1 day per year of service to a maximum of 30 days after 5 years
- Holiday trading scheme allowing the ability to buy and sell additional annual leave days
- Generous employer matched pension contributions – up to 10% per annum
- Employee Assistance Programme
- Online employee discount platform (retailers, entertainment, eating out and travel)
- Three paid volunteering days per year
- Colleague mortgage and savings accounts
- Colleague discount schemes
- Private medical insurance for all colleagues
- Salary Sacrifice Scheme for hybrid/electric car
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer engagementcommunicationtime managementadaptabilityteamworkproblem-solvingcustomer serviceproactive outreachrecord keepingflexibility