Senior ServiceNow HR Analyst

skillventory - A Leading Talent Research Firm

ServiceNow HR Analyst supporting HR functions through management of system enhancements and fixes at Fidelity. Collaborating with various teams to implement and maintain HR records and processes.

Posted 7/15/2026full-timeMerrimack • New Hampshire, North Carolina • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in ServiceNow configuration and development, with a strong focus on managing HR system enhancements and ensuring data accuracy. Proficient in requirements analysis, testing, and collaboration across teams to deliver effective solutions.

Highest-signal resume keywords

ServiceNow ConfigurationBusiness / Systems Analyst ExperienceRequirements Definition and DocumentationEnd to End Test Planning and ExecutionAnalytical and Problem-Solving Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

ServiceNow DevelopmentJavaScriptRequirements AnalysisTest PlanningData ProcessingSystem EnhancementsAutomated Test ScriptsHR Knowledgebase ManagementConfidential Data ManagementAgile Methodology

Soft Skills

Strong Written CommunicationAttention to DetailOrganizational SkillsBusiness JudgmentRelationship Building

Tools & Technologies

WorkdaySAP SuccessFactorsOracle PeopleSoftUKG HR Service Delivery Platform

Industry Keywords

Human Capital ManagementHR System ManagementConfidentialityData Accuracy

Tech Stack

Tools & technologies

JavaScriptOracleServiceNow

About the role

Key responsibilities & impact

Manage day to day enhancements and fixes of ServiceNow HR
Facilitate the requirements, design, testing, and delivery of projects and system enhancements
Ensure the accurate collection, control, processing, and maintenance of confidential employee record data
Collaborate with different Fidelity teams
Manage the end to end implementation of ServiceNow enhancements and defects
Research and advise on existing and upcoming capabilities of ServiceNow
Research and implement solutions to incidents and requests
Update standards and procedures documentation as required
Coordinate & Publish HR Knowledgebase articles
Assist with the creation of automated test scripts for future upgrade releases
Leverage business process and system processes to propose technical/non-technical solutions
Build trust and leverage relationships with key business partners

Requirements

What you’ll need

3-5+ years ServiceNow configuration experience or 1-2+ years of ServiceNow development experience required
Bachelor’s degree or equivalent work experience
A minimum of 2+ years Business / Systems Analyst experience
Experience in another Human Capital Management (HCM) or HR System Management (HRSM) software such as Workday, SAP SuccessFactors, Oracle PeopleSoft or UKG HR Service Delivery Platform is a plus
Experience in Human Resources a plus, but not required
Coding experience would be a nice to have (JavaScript)
Experience with requirements definition, documentation, and refinement
Experience with end to end test planning and execution
Strong analytical and problem-solving skills, with high attention to detail
Strong written and communication skills
Experience in a fast paced, agile environment.
You are highly organized and have a strong ability to prioritize and work under tight deadlines
You understand the importance of being detail oriented complemented by a high degree of accuracy
You have good business judgment and ability to maintain confidentiality of all data.

Benefits

Comp & perks

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