About the role
- Provide business analysis and expertise to support the management and creation of digital voice experiences that support our PI clients
- Play a supporting and leading role in all phases of digital product management, including:
- Discovering the right opportunities using data
- Defining the requirements
- Crafting innovative solutions
- Supporting client and field readiness
- Measuring the business outcome
- Partnering with technologists and AI teams to bring opportunities to fruition
Requirements
- Bachelor's degree preferred
- 5+ years of business analysis experience delivering customer or associate focused digital solutions of high value
- Experience working in an agile team required
- A strong understanding of the AI model lifecycle, from development to deployment
- Ability to approach complex challenges with critical thinking and creative problem-solving
- Client-obsessed with a passion to tackle challenges through a data driven approach
- Advanced proficiency with SQL, Excel and solid understanding of Tableau and data visualization techniques
- An affinity for technology and stay up to date on industry AI/NLP innovations
- Possess strong story telling skills, conveying the vision and impact of digital solutions using data and visualization
- Some relevant experience in prior customer facing roles is a plus
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
business analysisdigital product managementdata analysisrequirements definitionAI model lifecycleSQLExcelTableaudata visualizationagile methodology
Soft skills
critical thinkingcreative problem-solvingclient-focusedstorytellingcommunicationcollaborationinnovationadaptabilityleadershipdata-driven approach
Certifications
Bachelor's degree