Lead a high-performing group of licensed Medicare Advisors, driving sales growth while fostering a culture of inclusion, collaboration, and continuous learning
Inspire and develop a team of remote and hybrid associates to deliver exceptional customer experiences
Champion a culture of curiosity, coaching, and continuous improvement
Collaborate across Fidelity to advance business goals and elevate our brand
Ensure operational excellence and regulatory compliance
Requirements
Proven success in building diverse, high-performing teams with a growth mindset
5–7 years of sales leadership experience, ideally in a call center environment
Deep knowledge of Medicare, compliance, and quality assurance
Strong cross-functional collaboration skills
Health insurance license (or willingness to obtain)
Bachelor’s degree or equivalent experience
Benefits
comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
sales leadershipcall center experienceMedicare knowledgecompliancequality assurance
Soft skills
team buildinggrowth mindsetcross-functional collaborationcoachingcontinuous improvementcustomer experienceinclusioncollaboration