Accommodation Advisor

skillventory - A Leading Talent Research Firm

As Accommodation Advisor at Fidelity, lead compliance with ADAAA guidelines for associates with disabilities. Collaborate on tailored solutions and promote accessibility and inclusion across the organization.

Posted 6/30/2026full-timeMerrimack • New Hampshire, North Carolina • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the interactive process with associates who have disabilities as defined by the Americans with Disabilities Act and Amendments Act (ADAAA)
Ensure compliance with ADAAA guidelines set forth by the Equal Employment Opportunity Commission (EEOC)
Collaborate with key stakeholders—including Legal, Business Unit HR, Corporate Technology, and others—to influence decision-making and implement tailored solutions
Contribute to strategic efforts that promote accessibility and inclusion across the organization

Requirements

What you’ll need

Experience with FMLA and leave management as well as ADAAA, disabilities and accommodations is preferred
Strong interpersonal skills with the ability to advise, influence, and collaborate across all levels of the organization, including Legal and other partners
Passion for research accommodation solutions, including technology and services, and leading through situations without clear standards or practices
Ability to analyze and present case details to determine next steps and identify balanced solutions for associates, business units, and Fidelity
Background in Human Resources or Employee Relations
Skilled in identifying and implementing standard practices, process improvements, and consistent approaches to the accommodation process
Excellent time management, organization, and prioritization skills; capable of managing a caseload of 200–250 complex accommodation requests
Strong written communication skills for documenting dates, conversations, and process steps, and for drafting customized correspondence
Exceptional verbal communication skills for educating associates on leave and accommodation policies via inbound/outbound calls
Proven consulting, influencing, and relationship management abilities to build effective partnerships with associates and leadership
Demonstrated leadership skills to drive solution-focused initiatives (e.g., leading cross-functional teams to select on-demand captioning software)
Effective problem-solving skills with a self-motivated approach and accountability for results
Comfortable navigating uncharted territory to develop effective accommodation solutions.

Benefits

Comp & perks

Reasonable accommodations for applicants with disabilities
Collaborative work environment promoting accessibility and inclusion

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

ADAAAFMLAAccommodation SolutionsCase AnalysisProcess Improvement

Soft Skills

Interpersonal SkillsWritten CommunicationVerbal CommunicationTime ManagementOrganizational Skills