Manager, Client Service Operations

skillventory - A Leading Talent Research Firm

Client Service Operations Manager overseeing benefits administration for large 401K clients. Collaborating with teams to implement new products and ensure service quality across multiple states.

Posted 5/22/2026full-timeCovington • Colorado, Kentucky, New Hampshire, New Mexico, Utah • 🇺🇸 United StatesMid-LevelSenior💰 $66,000 - $125,000 per yearWebsite

About the role

Key responsibilities & impact

Main operational contact for benefits administrators, collaborate with service team and partners to deliver contractual commitments
Partner with Managing Directors and Product Management to implement new products, services, and features
Work with specialized operational groups to implement plan provisions, problem solve issues and deliver outstanding service
Responsibility for daily review of plan administration quality for Defined Contribution, HSA and Non-Qualified plans
Manage plan administration to perform to standards and performance guarantees
Raise and participate in the resolution of service issues (e.g., participant, reputational, risk/compliance related)
Utilize knowledge of plan level provisions, DC, HSA, Non-Qualified products as well as plan compliance, regulations, and risk management
Identify and partner with Product and Relationship Management to cross sell new products and services and rollout new product and regulatory updates

Requirements

What you’ll need

Bachelor’s degree preferred; work experience and strong business acumen required
Defined Contribution, Non-Qualified and HSA knowledge and experience required
5+ years of benefits administration, outsourcing administration or retirement experience required
3+ years of experience in a client facing role highly desired
Proven understanding of 401(k) regulations and their application to plan administration
Effective oral and written communication skills
Demonstrated ability to manage client issues
Strong interpersonal skills and customer service approach to solving problems
Ability to initiate and maintain overall accountability for client specific and department initiatives and projects
Can multitask, work in a fast paced, changing priority environment, problem solve, and make decisions

Benefits

Comp & perks

comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

benefits administrationDefined ContributionHSANon-Qualified plans401(k) regulationsplan compliancerisk management

Soft Skills

effective communicationclient issue managementinterpersonal skillscustomer serviceproblem solvingmultitaskingdecision makingaccountability

Certifications

Bachelor's degree