User Researcher

• Have responsibility for a domain or focus area within Fidelity’s business in which you identify and prioritize the research that will most effectively drive user and business outcomes
• Engage daily with Product, Design, and Content stakeholders, including senior leaders, to understand priorities and key initiatives
• Proactively identify research opportunities and lead the development and execution of research roadmaps that align with business priorities and deliver actionable insights
• Scope qualitative and quantitative research studies with stakeholders to define objectives, research questions, constraints, and most efficient/effective approach
• Plan and conduct various types of qualitative and quantitative customer research, identify problems from the user’s point of view, develop insights and opportunity areas, and test new ideas for product-market fit
• Share insights & recommendations with stakeholders, ensuring that recommendations influence product strategy and design decisions and improve business and user outcomes
• Advocate for users while balancing an understanding of business objectives, shaping the outcome of initiatives that have measurable impact
• Contribute to the UX Research community by participating in initiatives that improve our practices and processes and mentoring junior researchers
• Immerse yourself in multiple product areas to identify opportunities for alignment and drive projects to completion independently

UX Research Director

Behavioral Science UX Researcher, Consumer Products

Senior UX Researcher