Senior Product Designer
Satispay
UX Research Director
skillventory - A Leading Talent Research Firm
full-time
Posted on:
Location Type: Hybrid
Location: Boston • Massachusetts, New Jersey, Rhode Island • 🇺🇸 United States
Visit company websiteSalary
💰 $126,000 - $212,000 per year
Job Level
Lead
About the role
- Have responsibility for a domain or focus area within Fidelity’s business in which you identify and prioritize the research that will most effectively drive user and business outcomes
- Engage daily with Product, Design, and Content stakeholders, including senior leaders, to understand priorities and key initiatives
- Proactively identify research opportunities and lead the development and execution of research roadmaps that align with business priorities and deliver actionable insights
- Scope qualitative and quantitative research studies with stakeholders to define objectives, research questions, constraints, and most efficient/effective approach
- Plan and conduct various types of qualitative and quantitative customer research, identify problems from the user’s point of view, develop insights and opportunity areas, and test new ideas for product-market fit
- Share insights & recommendations with stakeholders, ensuring that recommendations influence product strategy and design decisions and improve business and user outcomes
- Advocate for users while balancing an understanding of business objectives, shaping the outcome of initiatives that have measurable impact
- Contribute to the UX Research community by participating in initiatives that improve our practices and processes and mentoring junior researchers
- Immerse yourself in multiple product areas to identify opportunities for alignment and drive projects to completion independently
Requirements
- 10+ years of proven experience conducting/leading Design Research/User Experience Research efforts
- Bachelors and/or Masters in Design, Human Factors, Psychology, and/or related field highly preferred
- Proven ability to design and execute qualitative and quantitative research methods, including 1:1 interviewing, concept testing, usability testing, heuristic evaluation, and survey design
- Ability to understand customer needs data and work with product teams to apply it to experiences
- Expert written and verbal communication skills, with ability to rapidly analyze research data and share insights and recommendations succinctly
- Curiosity and confidence to ask questions that will uncover stakeholders’ true research needs
- Ability to shift in a complex environment
- Ability to tie research insights and recommendations to business needs and customer problems
- Growth mindset – a strong desire to learn and improve, willingness and ability to give and receive feedback that improves deliverables and outcomes
- Familiarity with analytics and in-market experimentation preferred
- Business expertise: ability to understand business drivers and provide research
- Ability to challenge traditional assumptions about UX Design and Research – seeking out, inventing, testing and sharing new directions and technologies
- Note: Fidelity is not providing immigration sponsorship for this position
Benefits
- comprehensive health care coverage
- emotional well-being support
- market-leading retirement
- generous paid time off and parental leave
- charitable giving employee match program
- educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
- bonus or other variable compensation (depending on position and eligibility)
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Design ResearchUser Experience ResearchQualitative ResearchQuantitative Research1:1 InterviewingConcept TestingUsability TestingHeuristic EvaluationSurvey DesignData Analysis
Soft skills
Expert CommunicationCuriosityConfidenceAdaptabilityGrowth MindsetStakeholder EngagementMentoringProblem SolvingInfluencingCollaboration
