Associate Client Service Manager

skillventory - A Leading Talent Research Firm

Client Service Manager supporting operational integrity of client plans at Fidelity Investments. Engaging with clients, responding to inquiries, and collaborating with internal teams in a service environment.

Posted 4/29/2026full-timeCovington • Kentucky, Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Respond to TEM Small Market and SCP client phone calls related to plan and participant-level issues
Respond to client emails regarding the Simplified Contribution Platform
Submit projects for plan-level changes/enhancements
Provide PSW/SCP training and support to clients
Collaborate with internal business partners to ensure timely response to client escalations
Point of escalation for operational issues and service recovery efforts
Perform recurring tasks in support of Third Party Administrators for TEM Small Market clients

Requirements

What you’ll need

Bachelor's degree preferred
3-5 years of relevant experience, preferably with 2 being in defined contribution
Experience establishing and maintaining relationships with key client operational decision makers
Experience facilitating client interactions (phone, face to face)
Strong knowledge of industry trends and issues, Fidelity processes, procedures, services
Microsoft Office applications are a plus

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Wellness programs
Flexible work arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

defined contributionclient supportproject managementservice recovery

Soft Skills

relationship buildingclient interactioncollaborationescalation management

Certifications

Bachelor's degree