Head of Billing

skillventory - A Leading Talent Research Firm

Senior leader driving a complex billing function and modernization initiatives at Fidelity Investments. Ensuring accuracy and compliance while supporting strategic business outcomes.

Posted 4/24/2026full-timeSmithfield • New Jersey, Rhode Island • 🇺🇸 United StatesLead💰 $185,000 - $400,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a complex, high-scale, and control intensive billing function that supports Fidelity’s businesses and products.
Ensure accuracy, integrity, and resiliency of billing operations that process billions of dollars in revenue annually.
Evolve billing into a strategic platform capability that enables growth, transparency, and speed to market.
Sponsor multi-year billing modernization program, driving straight-through processing and increased scale and efficiency within the billing function.
Partner with the billing team and technology groups to create a roadmap for meaningful incremental process improvements and eliminate manual processes.
Maintain focus on controls, audit readiness, and regulatory compliance while challenging the organization to improve client experience.
Collaborate with finance and accounting and assist on any audit requests.

Requirements

What you’ll need

Demonstrated experience leading complex, high-risk billing or revenue operations in a highly regulated environment, with deep appreciation for controls, audit, and regulatory expectations.
Experience partnering with Product, Technology, Finance, Risk, and Legal teams to translate complex pricing, contractual, and regulatory requirements into scalable billing solutions.
Ability to systematically gather information from a variety of sources, analyze information, identify implications of data, draw conclusions, generate alternatives and solutions, and evaluate the consequences of choosing each alternative using quality metrics and data.
Looks for opportunities to innovate and take thoughtful, well-governed risks to get things done better and faster using a minimum viable product approach, without compromising accuracy, controls, or client trust.
Demonstrated ability to partner across multiple teams and business units to develop coordinated approaches and solutions
Ability to think strategically about platform capabilities and business outcomes while maintaining discipline around risk management and operational integrity.
Demonstrated effectiveness at driving operational efficiencies across the organization
Creative leader that comfortably uses data to make decisions and balanced story telling
Significant experience in building and leading an operational or billing team in support of financial and strategic processes and initiatives
Passion for excellence and a desire to learn and to improve support strategies, processes, and procedures. You must be adaptable to change, work well under pressure, and be able to multi-task, while maintaining a positive outlook.
Bachelor’s degree in Finance/Accounting or equivalent and 15+ years of experience, or master’s degree with 12+ years of experience.
Series 27 preferred or ability to obtain license within 3-6 months with manager approval.

Benefits

Comp & perks

comprehensive health care coverage and emotional well-being support
market-leading retirement
generous paid time off and parental leave
charitable giving employee match program
educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

billing operationsrevenue operationsprocess improvementsaudit readinessregulatory compliancedata analysisoperational efficienciesminimum viable productstrategic platform capabilitiesfinancial processes

Soft Skills

leadershipcollaborationstrategic thinkinginnovationadaptabilitymulti-taskingproblem-solvingcommunicationclient trustpositive outlook

Certifications

Bachelor’s degree in Finance/AccountingMaster’s degreeSeries 27