Product Delivery Director, Customer Solutions – Lifetime Financial Help
skillventory - A Leading Talent Research Firm
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Lead
About the role
- Work with the Group Squad Leader and Retirement & Planning teams to bridge business strategy to product delivery
- Lead end-to-end business analysis that accounts for plan participant, plan sponsor and operational requirements for new product offerings
- Execute on Financial Wellness initiatives around personalized messaging and insights as well as digital financial planning and channel strategy
- Perform comprehensive analysis to understand requirements and assess end-to-end impacts across all functions to ensure delivery teams have the right inputs
- Ensure successful delivery of priorities and support the definition and prioritization of future initiatives
- Establish and lead requirements gathering meetings, design sessions and planning sessions for large initiatives
- Participate in technical discussions and work through solution options with technology partners
- Collaborate across internal and external stakeholders including business, IT, Legal, Compliance, and Risk
- Support business and technology delivery of prioritized work using Agile and scrum techniques
- Drive stakeholder alignment, create presentations and storytelling for complex topics
Requirements
- Exceptional product development skills including market / customer research, requirements and data analysis, use case development, product and process documentation
- Ability to understand business strategy and collaborate with product leads to define the product vision and roadmap
- Experience informing solutions using business architecture tools and techniques such as Business Capability Mapping, Journey Mapping, Value Stream Mapping
- Excellent critical thinking, analytical and problem-solving skills
- Adept at storytelling and creating presentations to all levels on complex topics
- Strong understanding of financial wellness offerings, digital product development, and workplace business (preferred)
- Ability to participate in technical discussions and work through solution options with technology partners
- Skilled at building effective relationships and influencing key partners in business, IT and Legal, Compliance, and Risk
- Skilled at facilitating diverse groups of people to move towards solutions while influencing key decision makers
- Proven time management and organizational skills; able to balance multiple competing priorities
- 10+ years business architecture/ business analysis / product management experience, ideally in an Agile Scrum environment
- Bachelor’s degree or equivalent experience required; MBA preferred
- Note: Fidelity is not providing immigration sponsorship for this position.