skillventory - A Leading Talent Research Firm

Product Delivery Director, Customer Solutions – Lifetime Financial Help

skillventory - A Leading Talent Research Firm

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Lead

About the role

  • Work with the Group Squad Leader and Retirement & Planning teams to bridge business strategy to product delivery
  • Lead end-to-end business analysis that accounts for plan participant, plan sponsor and operational requirements for new product offerings
  • Execute on Financial Wellness initiatives around personalized messaging and insights as well as digital financial planning and channel strategy
  • Perform comprehensive analysis to understand requirements and assess end-to-end impacts across all functions to ensure delivery teams have the right inputs
  • Ensure successful delivery of priorities and support the definition and prioritization of future initiatives
  • Establish and lead requirements gathering meetings, design sessions and planning sessions for large initiatives
  • Participate in technical discussions and work through solution options with technology partners
  • Collaborate across internal and external stakeholders including business, IT, Legal, Compliance, and Risk
  • Support business and technology delivery of prioritized work using Agile and scrum techniques
  • Drive stakeholder alignment, create presentations and storytelling for complex topics

Requirements

  • Exceptional product development skills including market / customer research, requirements and data analysis, use case development, product and process documentation
  • Ability to understand business strategy and collaborate with product leads to define the product vision and roadmap
  • Experience informing solutions using business architecture tools and techniques such as Business Capability Mapping, Journey Mapping, Value Stream Mapping
  • Excellent critical thinking, analytical and problem-solving skills
  • Adept at storytelling and creating presentations to all levels on complex topics
  • Strong understanding of financial wellness offerings, digital product development, and workplace business (preferred)
  • Ability to participate in technical discussions and work through solution options with technology partners
  • Skilled at building effective relationships and influencing key partners in business, IT and Legal, Compliance, and Risk
  • Skilled at facilitating diverse groups of people to move towards solutions while influencing key decision makers
  • Proven time management and organizational skills; able to balance multiple competing priorities
  • 10+ years business architecture/ business analysis / product management experience, ideally in an Agile Scrum environment
  • Bachelor’s degree or equivalent experience required; MBA preferred
  • Note: Fidelity is not providing immigration sponsorship for this position.
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