skillventory - A Leading Talent Research Firm

Principal Software Engineer – Contact Center Platform

skillventory - A Leading Talent Research Firm

full-time

Posted on:

Location Type: Hybrid

Location: Westlake • New Hampshire • North Carolina • United States

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Job Level

Lead

Tech Stack

CloudMicroservices

About the role

  • Lead the design and development of core contact center capabilities
  • Engineer and maintain scalable components using various technologies
  • Build and expose APIs, microservices, and real-time data pipelines
  • Collaborate with platform engineering, QA, and operations teams
  • Lead migrations from legacy systems to cloud-native architectures

Requirements

  • 8+ years of IT experience
  • Hands-on experience with open-source telephony and messaging technologies
  • Success building core contact center capabilities
  • Strong telephony engineering background
  • Proficiency in cloud-native architectures and microservices-based development
  • Experience supporting real-time communications and conversational AI solutions
  • Working knowledge of CI/CD pipelines
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
API developmentmicroservicesreal-time data pipelinescloud-native architecturestelephony technologiesmessaging technologiesCI/CD pipelinesconversational AI solutions
Soft Skills
leadershipcollaboration