Vice President, Software Engineering – Contact Center Platform
skillventory - A Leading Talent Research Firm
full-time
Posted on:
Location Type: Hybrid
Location: Westlake • New Hampshire • North Carolina • United States
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Job Level
About the role
- Lead vision, strategy, and execution of omni-channel contact center platform
- Provide executive leadership for multiple engineering teams responsible for core contact center capabilities
- Own architectural roadmap, establish engineering standards, and champion engineering excellence
Requirements
- 15+ years of IT experience, including senior technology leadership roles
- Proven success leading large, globally distributed engineering organizations
- Deep domain expertise in contact center technologies
- Strong technical foundation in telephony and real-time communications
- Experience driving adoption of speech recognition and conversational AI
- Exceptional leadership, communication, and influence skills
Benefits
- Hybrid work environment, requiring onsite work every other week
- Executive leadership and accountability across engineering teams
- Supportive culture for continuous improvement and engineering excellence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
telephonyreal-time communicationsspeech recognitionconversational AIengineering standardsarchitectural roadmapomni-channel contact center platform
Soft Skills
leadershipcommunicationinfluence