Vice President, Product Management
skillventory - A Leading Talent Research Firm
full-time
Posted on:
Location Type: Hybrid
Location: Kentucky • New Hampshire • United States
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Job Level
About the role
- Own the end-to-end vision and roadmap for Contact Center Modernization
- Define a 12–24 month digital-first contact center strategy
- Build a unified service experience across web, mobile, IVR, chat, email, and emerging channels
- Map end-to-end journeys and identify high-value moments for automation
- Own the backlog and roadmap for contact center capabilities
- Define and track north-star metrics
- Orchestrate go-to-market and change management
Requirements
- 10+ years proven experience in product development
- Excellent interpersonal skills, including the ability to work across functions
- Experience in developing and implementing content management solutions
- Experience in deploying and supporting large scale solutions
- Ability to set and prioritize an overall product strategy
- Familiar with the Agile methodology concept
- Master’s degree or equivalent experience; Certified Scrum Product Owner (CSPO) certification highly desirable
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
product developmentcontent management solutionslarge scale solutionsAgile methodologydigital-first strategyautomationservice experience designmetrics trackingchange management
Soft Skills
interpersonal skillscross-functional collaborationprioritizationstrategic thinking
Certifications
Certified Scrum Product Owner (CSPO)Master's degree