Principal AI Site Reliability Engineer, EI Production Services
skillventory - A Leading Talent Research Firm
full-time
Posted on:
Location Type: Hybrid
Location: Westlake • New Hampshire • Texas • United States
Visit company websiteExplore more
Job Level
About the role
- Drive operational excellence, observability, and intelligent automation for mission-critical contact center applications
- Lead initiatives to advance observability, automation, and operational efficiency
- Collaborate with engineering and business leaders to prioritize and resolve issues impacting associate experience
- Implement automation and self-service capabilities to reduce manual intervention and improve reliability
- Establish and track SLIs/SLOs to measure and optimize system performance
- Communicate progress, outcomes, and technical concepts clearly to senior leadership and stakeholders
Requirements
- 10+ years in technology operations, systems engineering, or production support leadership
- Deep expertise in IT Service Management (ITSM), incident/problem management, and operational process optimization
- Advanced knowledge of observability and monitoring tools (OTEL, Splunk, DataDog, Prometheus, Grafana)
- Experience leveraging AI and automation to drive efficiency and reliability
- Proficiency in scripting and automation (Python, Bash, PowerShell, or similar)
- Strong understanding of On-Prem and Public Cloud (AWS/Azure/GCP) environments
- Familiarity with networking, load balancing, and security fundamentals
- Agile and DevOps mindset with experience in CI/CD and operational automation
- Optional certifications: ITIL, AWS, SRE-related credentials
Benefits
- Professional development opportunities
- 401(k) matching
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT Service Managementincident managementproblem managementoperational process optimizationobservabilitymonitoring toolsscriptingautomationcloud environmentsCI/CD
Soft Skills
operational excellencecollaborationcommunicationleadership
Certifications
ITILAWSSRE-related credentials