Client Service Manager
skillventory - A Leading Talent Research Firm
full-time
Posted on:
Location Type: Hybrid
Location: Salt Lake City • New Hampshire, New Jersey, Rhode Island, Texas, Utah • 🇺🇸 United States
Visit company websiteSalary
💰 $66,000 - $125,000 per year
Job Level
Mid-LevelSenior
About the role
- Deliver exceptional assistance to customers with the highest level of quality in both product knowledge and communication skills
- Engage with customers to resolve issues through support tickets
- Partner with Customer Success, Sales, Product and Engineering to diagnose and solve problems
- Craft well written, tailored communications to help customers resolve their issues
- Serve as a trusted advisor with an open, caring and approachable style
- Manage multiple competing priorities to achieve results for every customer
- Collaborate with cross-functional teams to identify and implement product and process improvements
Requirements
- 3-5 years of experience supporting customers in a B2B SaaS company
- Excellent verbal and written communication skills
- Familiarity with the subject matter or equity management platforms is preferred
- Familiarity with Zendesk, Hubspot Service Hub or a similar ticket tracking product
Benefits
- comprehensive health care coverage and emotional well-being support
- market-leading retirement
- generous paid time off and parental leave
- charitable giving employee match program
- educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B SaaSticket tracking
Soft skills
communication skillsproblem solvingcollaborationcustomer assistanceprioritizationadvisory skills