skillventory - A Leading Talent Research Firm

Director, Advanced Data Analytics and Insights

skillventory - A Leading Talent Research Firm

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Lead

Tech Stack

PythonSQLTableau

About the role

  • Use data to drive strategic decisions and transform customer experiences across Fidelity’s brokerage business
  • Uncover insights by connecting diverse datasets: customer behaviors, transactional history, digital interactions, call transcripts, and financial metrics
  • Spearhead data-driven projects to eliminate customer obstacles and improve satisfaction and loyalty
  • Drive experimentation, personalization, and robust measurement strategies to evaluate business impact
  • Embed within an agile, interdisciplinary team (analytics, engineering, data science, marketing, product) to deliver multidisciplinary solutions
  • Translate complex business questions into testable hypotheses and validate them via data analysis and experimentation

Requirements

  • Over 5 years of proven experience in analytics, insights, and experimentation
  • 10+ years of experience and deep expertise in SQL, Python, R, and data visualization tools (Tableau, Power BI, Qlik)
  • Experience with big data platforms like Snowflake and Athena
  • Skilled at identifying customer pain points and success drivers and translating complex data into clear strategic narratives
  • Experience designing and performing A/B tests and developing measurement strategies
  • Experience with digital analytics tools (e.g., Adobe Analytics) and customer sentiment analysis
  • Ability to translate business questions into testable hypotheses and validate through experimentation
  • Strong cross-functional collaboration skills with analytics, engineering, marketing, and product teams
  • Excellent communication skills to deliver clear, actionable insights to leadership
  • Experience in business transformation consulting is a strong plus
  • Growth mindset and continuous learning orientation
  • Leadership without authority; able to influence as an individual contributor
  • Bachelor’s degree or equivalent experience in a quantitative or technical field (MBA or MS advantageous)