Engagement Manager – EMEA, Retail Technology, Oracle Xstore

SkillNet Solutions, Inc.

Engagement Manager leading Oracle Xstore retail technology engagements for SkillNet, a global commerce technology consultancy. Owning client relationships, delivery governance, financials, and cross-functional UK/EMEA program execution.

Posted 8/5/2026full-time🇬🇧 United KingdomSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing client relationships and engagement financials while leading multi-vendor delivery teams across various methodologies. Proficient in Oracle Retail Xstore and skilled in developing Statements of Work and managing project governance.

Highest-signal resume keywords

Oracle Retail Xstore ExperienceClient Relationship ManagementEngagement Financial ManagementSteering Committee LeadershipProject Management Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT ConsultingSystems IntegrationBudget ManagementKPI ReportingSOW DevelopmentChange Request NegotiationProject PlanningOrder Management SystemsERP SystemsRetail Technology Programs

Soft Skills

Strong Communication SkillsExecutive PresenceStakeholder ManagementAmbiguity NavigationRelationship Building

Tools & Technologies

Point-of-Sale SystemsMulti-Vendor Delivery PlatformsRAID LogsAgile MethodologiesWaterfall Methodologies

Certifications & Qualifications

PMPPRINCE2

Industry Keywords

RetailECommerceProfessional ServicesConsultingGovernance Processes

Tech Stack

Tools & technologies

ERPOraclePMP

About the role

Key responsibilities & impact

Serve as the primary client-facing owner for assigned EMEA retail accounts
Build and nurture trusted relationships with client sponsors and stakeholders
Lead client steering committees and executive status reviews
Prepare pre-reads, track actions, and drive decisions to closure
Manage the full engagement lifecycle for Oracle Retail Xstore point-of-sale programs, including version upgrades, new-store rollouts, and cutover/go-live planning
Partner with Project Managers and technical leads
Own engagement financials, tracking budget, margin, and consultant utilization against targets
Develop and negotiate Statements of Work and Change Requests
Coordinate estimates and scope with delivery and offshore leadership
Coordinate resourcing and hard-booking requests across onshore and offshore, multi-vendor delivery teams
Manage risks, issues, and escalations throughout delivery
Maintain RAID logs and drive mitigation with project leadership
Identify opportunities to expand SkillNet's footprint within existing accounts
Work closely with sales and presales colleagues
Ensure engagements follow SkillNet delivery standards, templates, and governance processes
Provide regular reporting to SkillNet leadership on account health, financials, and delivery status

Requirements

What you’ll need

9+ years of experience in IT consulting, professional services, or systems integration
Meaningful exposure to eCommerce or retail technology programs
Hands-on experience with Oracle Retail Xstore or a comparable retail point-of-sale/store commerce platform strongly preferred
Familiarity with order management, ERP, or pricing/inventory systems is a plus
Experience owning client relationships and running steering committees or equivalent executive governance forums
Experience managing engagement financials, including budget, margin, and utilization
Experience reporting on program KPIs
Track record developing SOWs, CRs, and project plans
Experience negotiating scope, deliverables, and terms with clients
Experience coordinating onshore-offshore, multi-vendor delivery teams across time zones
Comfortable operating across waterfall, agile, and hybrid delivery methodologies
Strong executive presence and communication skills
Ability to manage senior stakeholders and navigate ambiguity
Based in the UK
Able to travel to client sites across the UK/EMEA as needed
PMP, PRINCE2, or equivalent project/program management certification is a nice-to-have
Degree in Information Technology, Business, Engineering, or a related field; equivalent experience will be considered

Benefits

Comp & perks

Home office arrangement
Regular client-site and SkillNet office days
Domestic UK/EMEA client travel as required
Occasional international travel