SkillNet Solutions, Inc.

Engagement Manager

SkillNet Solutions, Inc.

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $150,000 - $200,000 per year

Job Level

SeniorLead

About the role

  • Lead end-to-end presales efforts, including discovery, solution framing, and executive-ready presentations.
  • Drive commercial outcomes tied to: Prospect-to-client conversion, Account profitability and margin performance, Add-on revenue and account expansion.
  • Develop and refine SOWs that balance client needs with delivery feasibility and financial targets.
  • Represent SkillNet’s value proposition with clarity, confidence, and consultative insight.
  • Serve as the executive sponsor for major engagements, cultivating deep, trust-based relationships with C-suite leaders.
  • Deliver strategic recommendations using structured thinking, creativity, and domain expertise.
  • Lead high-impact workshops spanning CX strategy, customer journey mapping, technical requirements, and digital growth roadmaps.
  • Maintain strong client satisfaction and long-term account health (CSAT/NPS).
  • Oversee multi-phase, multi-workstream digital transformation programs (eCommerce, PIM, OMS, CX, etc.).
  • Ensure on-time, on-budget, and on-scope delivery while guiding cross-functional delivery teams.
  • Act as the bridge between business stakeholders and technical teams, translating complex concepts into actionable guidance.
  • Partner with Solution Architects to identify risks early, resolve blockers, and maintain program momentum.
  • Lead matrixed teams of architects, engineers, and analysts with a focus on accountability and excellence.
  • Tailor Agile/Scrum/Kanban or hybrid delivery models to fit client maturity and operating environments.
  • Continuously optimize delivery processes to enhance efficiency, predictability, and client value.

Requirements

  • Exceptional executive presence and the ability to influence and advise C-level leaders.
  • Proven success in presales-driven consulting roles, including ownership of SOWs, commercial KPIs, and conversion outcomes.
  • Expertise in Agile, Scrum, Kanban, and DevOps methodologies with the ability to tailor frameworks to client contexts.
  • 10+ years of experience in retail or B2B commerce with deep understanding of domain-specific challenges.
  • Strong technical foundation (e.g., enterprise/solution architecture) enabling credible engagement with technical teams.
  • Hands-on experience with modern commerce ecosystems (Shopify, SAP Commerce, Kibo, Spryker, commercetools, PIM, OMS, digital marketing/growth).
  • Strong financial acumen including P&L ownership, budget management, and financial modeling.
  • Comfortable working in highly ambiguous environments
  • Bachelor’s degree required; MBA preferred.
Benefits
  • Generous Medical, Dental, and Vision coverage
  • Health spending accounts
  • Long Term Disability
  • 401(k) participation
  • Flexible schedules
  • PTO
  • Learning & Development programs
  • Company-provided equipment for full-time U.S.-based remote employees

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
AgileScrumKanbanDevOpsenterprise architecturesolution architecturefinancial modelingSOW developmentcustomer journey mappingdigital transformation
Soft skills
executive presenceinfluenceadvisingconsultative insightrelationship buildingstructured thinkingcreativityaccountabilitycommunicationproblem-solving
Certifications
Bachelor's degreeMBA