Customer Success Manager – CRM Project Lead

skalieren.ai

Customer Success Manager optimizing automation workflows for B2B clients. Leading onboarding and complex automation designs while ensuring high-quality results in a fully remote environment.

Posted 7/27/2026full-timeRemote • 🇪🇺 Anywhere in EuropeSenior💰 €4,000 - €6,500 per monthWebsite

About the role

Key responsibilities & impact

You are the strategic lead at the interface between our B2B clients and our technical support team.
You plan and oversee onboarding as well as the customized configuration of CRM accounts.
You design complex automations and “if-then” logics that eliminate manual processes.
You test, optimize, and only approve technical processes when they operate error-free for the customer.
You coordinate efficient project alignment sessions via Zoom and ensure the correct adoption of the new infrastructure by the client.

Requirements

What you’ll need

Proven experience building automation workflows (e.g., with Zapier, Make or directly within CRM systems).
Deep understanding of data structures and digital process scaling.
Business-fluent English for our international focus.
Extremely structured, decisive, and holding a high standard of quality for project outcomes.

Benefits

Comp & perks

100% Remote & freedom: Complete location independence with a strong results-oriented approach.
Freelance model: Long-term collaboration with transparent billing based on fixed fees per managed project/customer.
Performance incentives: Additional success bonuses for outstanding customer outcomes that lead to measurable feedback (e.g., positive OMR reviews, video testimonials and case studies).
Team & network: Despite your autonomy, we emphasize professional exchange. Project-related coordination and optional team events foster connection and knowledge transfer within our international network.
Growth: A professional environment designed for scaling and maximum efficiency.