Customer Success Manager

Sixfold

Customer Success Manager at Sixfold, supporting enterprise insurers with AI solutions and onboarding. Leading customer engagement and monitoring success metrics in risk underwriting.

Posted 5/13/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $125,000 - $195,000 per yearWebsite

About the role

Key responsibilities & impact

Lead a portfolio of customer onboardings and expansion opportunities
Become knowledgeable in the Sixfold platform and best practices
Lead executive and stakeholder business reviews
Proactively monitor customer health and usage metrics
Partner closely with Sales, Product, and Engineering
Provide feedback to improve processes

Requirements

What you’ll need

5+ years of experience in a Customer Success, Account Management, Implementation Management or similar customer-focused role with Enterprise customers
AI-native approach to work
Ability to build trusted partnerships and engage with customers
Thoughtful, proactive problem-solver
Strong communication skills

Benefits

Comp & perks

Comprehensive benefits
401(k) with employer match
Parental leave
Unlimited PTO
Your birthday off!

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

problem-solvingcommunicationpartnership buildingcustomer engagementproactive approach