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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
spreadsheetsdocumentationmanagement toolsXMLagile methodologiesExcelPower BICRM systemsConfluencefiscal documents
Soft Skills
verbal communicationwritten communicationanalytical mindsetorganizational skillsinvestigative mindsetprioritizationattention to impactattention to riskability to bridge teamsmulti-tasking
Tools & Technologies
Azure DevOpsJiraTrelloERPB2B solutionsfiscal softwaredigital productsSaaSclient meeting toolsdocumentation tools
Certifications & Qualifications
Bachelor's degree in Business AdministrationBachelor's degree in ITBachelor's degree in Product ManagementBachelor's degree in Accounting
Industry Keywords
Customer SuccessSupportPre-salesProduct ManagementImplementationBrazilian tax legislationfiscal systemsNF-eNFS-eCT-e
Tech Stack
Tools & technologiesAzureERPNFS
About the role
Key responsibilities & impact- Act as a bridge between Product, Customer Success (CS), Support, Pre-sales, Sales, and Technology
- Perform initial assessment of requests, issues, and opportunities
- Organize and structure information to support the Product Manager's decision-making
- Triage items (enhancements, bugs, questions, customer requests, etc.)
- Prepare clear, concise summaries of requests
- Support organizing and running meetings (agenda, minutes, follow-up)
- Log and track requests in tools such as Azure DevOps
- Manage pending items, deadlines, and request statuses
- Consolidate information from different teams
- Assist the Product Manager with operational routines and backlog organization
- Participate in client meetings to gather context
- Ensure decisions and information are properly documented
Requirements
What you’ll need- Bachelor's degree in progress or completed (Business Administration, IT, Product Management, Accounting, or related fields)
- Experience or interest in digital products, SaaS, ERP, or B2B solutions
- Strong verbal and written communication skills
- Analytical, organized, and investigative mindset
- Comfortable organizing information and handling multiple tasks
- Ability to serve as a bridge between technical and business teams
- Sense of prioritization with attention to impact and risk
- Experience with spreadsheets, documentation, and management tools
- Previous experience in Support, Customer Success, Product, Implementation, or Pre-Sales (advantage)
- Basic knowledge of fiscal documents (NF-e, NFS-e, CT-e, MDF-e, etc.) (advantage)
- Familiarity with XML, SEFAZ, and fiscal systems (advantage)
- Experience with tools such as Azure DevOps, Jira, Trello, or similar (advantage)
- Experience with ERP, fiscal software, or B2B solutions (advantage)
- Familiarity with agile methodologies (advantage)
- Experience interacting with clients or conducting client meetings (advantage)
- Familiarity with Brazilian tax legislation (advantage)
- Knowledge of Excel, Power BI, CRM systems, or Confluence (advantage)
Benefits
Comp & perks- N/A 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
