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About the role
Key responsibilities & impact- Engage with the company's mission, vision, values, and policies.
- Operate in accordance with the guidelines, policies, working methods, KPIs and SLAs defined for the area.
- Develop a broad strategic and business perspective to ensure effectiveness in preparing documentation.
- Create diagrams and flowcharts to provide better functional detailing of products and services to be developed.
- Identify potential issues, update technical standards and manuals to ensure information alignment, customer retention, and business growth.
- Maintain positive relationships with client companies to identify opportunities to improve products and/or services, resolve issues, ensure customer satisfaction, and protect the company's brand reputation in the market.
- Act as a team facilitator: support and accompany the team during the execution of ceremonies and participate in meetings and daily stand-ups.
- Conduct product acceptance with the requester (client), ensuring the agreed delivery quality.
- Identify opportunities and problems with critical judgment, evaluate impacts, and act quickly and strategically, prioritizing solutions based on value added to the client, project, and company.
- Stay up to date on new technologies and market trends through digital and field research, catalogs, and attendance at trade shows and conferences to identify and propose business opportunities.
- Work with agile methodologies (Scrum, Kanban, and related tools) in planning, monitoring, and updating projects.
- Be available to all project stakeholders for any necessary clarifications.
- Ensure excellence in relationships (internal and external), work, and performance.
Requirements
What you’ll need- Minimum education: currently enrolled in a university degree program.
- Preferred training: courses in product-related areas.
- Field of study: Information Systems, Computer Science, or related fields.
- Preferably 2 or more years of experience in the area.
- Advanced knowledge of the MS Office suite.
- Preferred tools and methodologies: BPM (Business Process Management), Mind Mapping, Agile, Project Management, portfolio management, and product and service documentation.
- Techniques for prioritization and user story creation.
Benefits
Comp & perks- Not specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
ATS Keywords
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Hard Skills & Tools
product documentationuser story creationprioritization techniquesBPMAgileScrumKanbanMS Office
Soft Skills
team facilitationcustomer satisfactionrelationship managementstrategic judgmentproblem-solvingcommunication
