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Client Services Analyst
SilverchairClient Services Analyst providing support to scholarly publishers in Latin America. Responsible for troubleshooting, customer support, and relationship management.
Posted 5/30/2026contractRemote • 💃 Anywhere in Latin AmericaMid-LevelSenior💰 $10,000 - $20,000 per yearWebsite
Tech Stack
Tools & technologiesServiceNowSQL
About the role
Key responsibilities & impact- Deliver outstanding support to academic and scholarly publishing customers
- Troubleshoot and resolve client issues using detailed product knowledge
- Escalate complex issues to appropriate teams following established guidelines
- Create and refine Knowledge Base articles
Requirements
What you’ll need- Two-year undergraduate degree in computer science, information science, or related field (or equivalent experience)
- Technical or customer support experience with a software/technology company
- Solid understanding of XML, SQL, and Microsoft applications
- Proficiency with CRM and ticketing systems (JIRA, Zendesk, ServiceNow, Confluence)
Benefits
Comp & perks- Comprehensive support via tickets, email, and phone
- Multichannel Customer Support
- Regular client support status meetings
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
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Hard Skills & Tools
XMLSQLMicrosoft applications
Soft Skills
customer supporttroubleshootingproblem resolutioncommunication