Patient Services Representative II – Call Center

Silver Cross Hospital

Patient Services Representative handling calls and scheduling for Silver Cross Hospital's call center. Providing exceptional customer service and assisting with patient appointments.

Posted 6/10/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $23 per hourWebsite

About the role

Key responsibilities & impact

Handle 100+ calls/day
Assist with scheduling office/lab/nurse appointments
Take detailed messages based on providers' written protocols
Use independent thinking to determine urgent vs routine matters

Requirements

What you’ll need

Call Center/Front Desk experience preferred
High school diploma required
Prior experience and in-depth knowledge of insurance preferred
Excellent interpersonal skills
Exceptional customer service skills
Ability to multitask and manage multiple priorities
Excellent verbal communication skills
Ability to use personal computers and select software applications

Benefits

Comp & perks

Medical, Dental and Vision plans
Life Insurance
Flexible Spending Account
Other voluntary benefit plans
PTO and Sick time
401(k) plan with a match
Wellness program
Tuition Reimbursement

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

interpersonal skillscustomer service skillsmultitaskingverbal communication

Certifications

high school diploma