Security Engineer

• You will be a Product Manager for the team, documenting and prioritizing feature requirements
• You will enthusiastically engage with subscribers – directly and indirectly using various data sources and research – to understand their challenges and to help them utilize our products in ways that help them deliver outstanding IT services to their customers
• You will help define the solution assets relating to the “jobs to be done”, ranging from tactical security configurations to guided workflows that help teach and standardize the security management function
• Work with other product owners to document requirements through epics, features, user stories and defects, and advocate for them into the product backlog
• Help the product team to prioritize usability improvements, the bug backlog, and the need for new features that can improve overall product adoption
• Help the team coordinate the backlog across multiple engineering teams to maximize market impact
• Engage with engineering team(s) to drive delivery and quality, including the participation in Agile ceremonies, authoring/refining user stories and defects, and documenting acceptance criteria
• Work directly or with our technical writing and marketing teams to create documentation, marketing content and go-to-market deliverables that aid team goals. This can include functional help guides for end users
• Work with Design and other PMs to craft and implement in-product user engagement experiences, including product tours, new feature highlights, learning aids, and such
• Work with the Services team(s) to help drive customer success initiatives including internal and external product training, multi-channel user engagement tools, and feedback mechanisms that help improve our products
• Work with our design team to create great user experiences, including ancillary tools that work with the product to engage users, track usage, record user sessions, etc.

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