Field Support Representative

Sidecar Health

Field Support Representative providing in-person support for Sidecar Health members across Georgia. Ensuring access to care and establishing relationships with healthcare clients in the area.

Posted 7/7/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $42,000 - $52,000 per yearWebsite

About the role

Key responsibilities & impact

Visit our clients onsite across Georgia and support members in navigating their Sidecar Health plans
Act as in-person support for client groups and members after enrollment and during other periods of escalated necessity
Assist our Account Management team in identifying and establishing positive relationships with key individuals and HR departments at the client groups they work with
Work in a traditional member care capacity, answering calls, responding to web chats and/or responding to emails
Provide excellent customer service in a timely and positive manner
Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience

Requirements

What you’ll need

Access to reliable personal transportation and willingness/ability to drive across Georgia as necessary to service groups and members on-location (we will compensate for travel expenses)
Reliability, strong communication, and accountability that enables you to work successfully and independently
Ability to problem-solve in real-time, turning issues and complaints into solutions and wins
Ability to teach members about Sidecar Health best practices
Desire to grow and develop within the company (high visibility working with other teams comes with opportunities for advancement)
Strong empathy and relationship skills
Open schedule availability
Bilingual (preferred)
Healthcare and/or insurance experience (preferred)

Benefits

Comp & perks

Competitive salary and equity package
Comprehensive Medical, Dental, and Vision benefits
A 401k retirement plan
Paid vacation and company holidays
Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

EmpathyRelationship SkillsReliabilityAccountability