Field Support Representative

Sidecar Health

Field Support Representative supporting Ohio members with their Sidecar Health plans through onsite visits and customer support. Assisting client groups and providing excellent service throughout the healthcare journey.

Posted 5/13/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $55,000 per yearWebsite

About the role

Key responsibilities & impact

Visit clients onsite across Ohio and support members in navigating their Sidecar Health plans
Act as in-person support for client groups and members after enrollment
Assist our Account Management team in identifying and establishing relationships
Work in a traditional member care capacity, answering calls, responding to web chats and/or emails
Provide excellent customer service in a timely and positive manner
Build rapport and maintain positive relationships with existing members

Requirements

What you’ll need

Reliable personal transportation and the ability to travel up to 30% across Ohio
A track record of reliability, accountability, and strong communication
A proactive mindset with strong problem-solving skills
The ability to educate members on Sidecar Health best practices
A desire to grow within the company
Empathy and relationship-building skills
Flexibility and open schedule availability
Bilingual (preferred)
Healthcare and/or insurance experience (preferred)

Benefits

Comp & perks

Competitive salary (45k-55k) and equity package
Comprehensive Medical, Dental, and Vision benefits
A 401k retirement plan
Paid vacation and company holidays
Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communicationproblem-solvingempathyrelationship-buildingreliabilityaccountabilityproactive mindsetcustomer serviceflexibilitydesire to grow