Field Support Representative

. Visit clients onsite across Ohio and support members in navigating their Sidecar Health plans .

Posted 5/13/2026full-timeRemote • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $45,000 - $55,000 per yearWebsite

Key responsibilities & impact

Visit clients onsite across Ohio and support members in navigating their Sidecar Health plans
Act as in-person support for client groups and members after enrollment
Assist our Account Management team in identifying and establishing relationships
Work in a traditional member care capacity, answering calls, responding to web chats and/or emails
Provide excellent customer service in a timely and positive manner
Build rapport and maintain positive relationships with existing members

What you’ll need

Reliable personal transportation and the ability to travel up to 30% across Ohio
A track record of reliability, accountability, and strong communication
A proactive mindset with strong problem-solving skills
The ability to educate members on Sidecar Health best practices
A desire to grow within the company
Empathy and relationship-building skills
Flexibility and open schedule availability
Bilingual (preferred)
Healthcare and/or insurance experience (preferred)

Comp & perks

Competitive salary (45k-55k) and equity package
Comprehensive Medical, Dental, and Vision benefits
A 401k retirement plan
Paid vacation and company holidays
Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

strong communicationproblem-solvingempathyrelationship-buildingreliabilityaccountabilityproactive mindsetcustomer serviceflexibilitydesire to grow