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Customer Service Representative, Member Care
Sidecar Health. Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services .
About the role
Key responsibilities & impact- Handle inbound calls and chat boxes from our members in regard to Sidecar Health’s products and services
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
- Handle issues and complaints where appropriate
- Maintain policies and standard operation procedures
Requirements
What you’ll need- Adaptable and resilient - you thrive in a fast-moving, ever-changing startup environment
- People-first communicator - you listen with empathy, connect easily, and meet members where they are
- Clear and confident in both written and spoken communication, with the ability to answer questions in the moment
- Detail-oriented problem solver - you spot the small things and think creatively to help members navigate their plans
- Education: High school diploma or equivalent required; bachelor’s degree preferred
- Bilingual in English and Spanish (preferred)
- Experience in healthcare or insurance (preferred)
- Available for one or more of these shifts options (Eastern Standard Time): Monday–Friday: 10:00 AM – 6:30 PM, 11:00 AM – 7:30 PM, 11:30 AM – 8:00 PM, 8:00 AM - 12:00 PM and 4:00 PM - 8:00 PM, Saturday–Sunday: 9:00 AM – 5:00 PM and Monday–Wednesday: 10:30 AM -7:00 PM (Off Thursday & Friday)
Benefits
Comp & perks- Competitive hourly wage ($19.00)
- Fully paid Sidecar Health medical, dental, and vision - coverage for you and your whole family, on us
- A 401k retirement plan
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
ATS Keywords
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Soft Skills
adaptableresilientpeople-first communicatorempathetic listenerclear communicationconfident communicationdetail-orientedproblem solverrelationship buildingcustomer service