Director of Account Management

Sidecar Health

Director of Account Management leading team in fostering client relationships and enhancing operational processes in healthcare. Transforming health insurance through strong management and innovative systems.

Posted 4/15/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Lead and develop the Account Management team, setting vision, goals, and a high-performance culture
Own retention and growth targets across employer groups
Build and refine scalable processes, tools, and systems that enable the team to serve a growing and more complex book of business
Serve as a senior client-facing leader with brokers and HR decision-makers, modeling strong relationship management
Partner cross-functionally to drive automation and self-service capabilities that improve efficiency and client experience
Track and report on key performance metrics to senior leadership
Support new market expansion and account transitions as the company scale

Requirements

What you’ll need

8+ years of experience in Account Management, Customer Success, or a similar function within the insurance or healthcare industry, with 4+ years in a leadership role
Deep familiarity with employer group health insurance
A track record of managing employer relationships and broker partnerships
Systems-level thinker who can identify process gaps and build scalable solutions, not just manage day-to-day issues
Natural energy for client-facing work - someone who is energized by broker and employer relationships, not just operational management
Strong ability to lead, coach, and develop teams in a fast-changing environment
Analytical skills with the ability to translate data into strategic decisions
Excellent written and verbal communication skills
East Coast location strongly preferred; willingness to travel approximately once per month
Bachelor's degree in Business, Finance, Marketing, or a related field.

Benefits

Comp & perks

Competitive salary, bonus opportunity, and equity package
Comprehensive Medical, Dental, and Vision benefits
A 401k retirement plan
Paid vacation and company holidays
Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementcustomer successdata analysisperformance metrics trackingprocess improvementscalable solutionsautomationself-service capabilitiesrelationship managementmarket expansion

Soft Skills

leadershipcoachingteam developmentcommunicationanalytical thinkingclient-facing skillsrelationship buildingadaptabilitystrategic decision-makingenergy for client engagement