Director of Account Management
Sidecar Health
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
About the role
- Lead and develop the Account Management team, setting vision, goals, and a high-performance culture
- Own retention and growth targets across employer groups
- Build and refine scalable processes, tools, and systems that enable the team to serve a growing and more complex book of business
- Serve as a senior client-facing leader with brokers and HR decision-makers, modeling strong relationship management
- Partner cross-functionally to drive automation and self-service capabilities that improve efficiency and client experience
- Track and report on key performance metrics to senior leadership
- Support new market expansion and account transitions as the company scale
Requirements
- 8+ years of experience in Account Management, Customer Success, or a similar function within the insurance or healthcare industry, with 4+ years in a leadership role
- Deep familiarity with employer group health insurance
- A track record of managing employer relationships and broker partnerships
- Systems-level thinker who can identify process gaps and build scalable solutions, not just manage day-to-day issues
- Natural energy for client-facing work - someone who is energized by broker and employer relationships, not just operational management
- Strong ability to lead, coach, and develop teams in a fast-changing environment
- Analytical skills with the ability to translate data into strategic decisions
- Excellent written and verbal communication skills
- East Coast location strongly preferred; willingness to travel approximately once per month
- Bachelor's degree in Business, Finance, Marketing, or a related field.
Benefits
- Competitive salary, bonus opportunity, and equity package
- Comprehensive Medical, Dental, and Vision benefits
- A 401k retirement plan
- Paid vacation and company holidays
- Opportunity to make an impact at a rapidly growing mission-driven company transforming healthcare in the U.S.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
account managementcustomer successdata analysisperformance metrics trackingprocess improvementscalable solutionsautomationself-service capabilitiesrelationship managementmarket expansion
Soft Skills
leadershipcoachingteam developmentcommunicationanalytical thinkingclient-facing skillsrelationship buildingadaptabilitystrategic decision-makingenergy for client engagement