People Operations Manager
Clarium
Field Support Representative, Customer Service
Sidecar Health
full-time
Posted on:
Origin: • 🇺🇸 United States • Ohio
Visit company websiteSalary
💰 $48,000 - $53,000 per year
Job Level
Mid-LevelSenior
About the role
- Visit clients onsite across Ohio and support members in navigating their Sidecar Health plans
- Work in the field supporting members at their worksites and partner closely with Account Management, Claims, and Provider teams to assist group members
- Act as in-person support for client groups and members after enrollment and during periods of escalated necessity
- Assist Account Management in identifying and establishing positive relationships with key individuals and HR departments at client groups
- Work in a traditional member care capacity: answering calls, responding to web chats, and responding to emails
- Provide excellent customer service in a timely and positive manner
- Build rapport and maintain positive relationships with existing members to understand their needs and ensure a memorable member experience
Requirements
- Must reside in Columbus or Toledo, Ohio area for consideration
- Access to reliable personal transportation and willingness/ability to drive across Ohio as necessary to service groups and members on-location (we will compensate for travel expenses)
- Reliable transportation and willing to drive up to several hours to visit groups in the field
- Reliability, strong communication, and accountability to work successfully and independently
- Ability to problem-solve in real-time, turning issues and complaints into solutions and wins
- Ability to teach members about Sidecar Health best practices
- Strong empathy and relationship skills
- Open schedule availability
- Bilingual (preferred)
- Healthcare and/or insurance experience (preferred)
