SIAA

Customer Support

• U Trust Insurance Agency LLC is a growing insurance agency with a commitment to excellence in customer service.
• We serve clients across 31 states and pride ourselves on delivering reliable and innovative solutions.
• We are seeking a Customer Service Quality Lead to elevate the quality of our service and ensure our team delivers exceptional experiences to our clients.
• Responsibilities include developing QA frameworks, auditing interactions, providing coaching, designing corporate training, and process improvement.
• This is a remote role with global location options and opportunities to collaborate across cross-functional teams.

Customer Service Quality Lead, English + Russian/Ukrainian