L2 Technical Support Engineer – Production, Product Support
Shravas Technologies
full-time
Posted on:
Location Type: Remote
Location: India
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About the role
- Handle advanced troubleshooting and resolve complex technical issues
- Act as a bridge between L1 support and engineering teams (L3)
- Ensure high system availability
- Support production environments and manage CI/CD pipelines
Requirements
- 3+ years of experience in Technical Support and Application Support
- Provide L2 technical support for Desktop and Web applications
- Analyze and identify the root cause of incidents
- Handle incident management, problem management, and issue escalation processes
- Collaborate with L1 support, developers, and DevOps teams for issue resolution
- Monitor application health using Splunk, Dynatrace, AppDynamics, or Datadog
- Hands-on experience with Linux/Unix commands
- Analyze logs using SQL/MySQL queries
- Basic understanding of APIs (REST, SOAP, JSON)
- Write and execute Shell Scripts and PowerShell scripts
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportapplication supportincident managementproblem managementSQLMySQLShell scriptingPowerShell scriptingAPILinux/Unix
Soft Skills
troubleshootingcollaborationcommunication