L2 Technical Support Engineer – Production, Product Support

Shravas Technologies

L2 Technical Support Engineer providing advanced troubleshooting and support for Desktop and Web applications at Shravas Technologies. Managing incident resolution and ensuring high system availability in production environments.

Posted 4/15/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

LinuxMySQLSOAPSplunkSQLUnix

About the role

Key responsibilities & impact

Handle advanced troubleshooting and resolve complex technical issues
Act as a bridge between L1 support and engineering teams (L3)
Ensure high system availability
Support production environments and manage CI/CD pipelines

Requirements

What you’ll need

3+ years of experience in Technical Support and Application Support
Provide L2 technical support for Desktop and Web applications
Analyze and identify the root cause of incidents
Handle incident management, problem management, and issue escalation processes
Collaborate with L1 support, developers, and DevOps teams for issue resolution
Monitor application health using Splunk, Dynatrace, AppDynamics, or Datadog
Hands-on experience with Linux/Unix commands
Analyze logs using SQL/MySQL queries
Basic understanding of APIs (REST, SOAP, JSON)
Write and execute Shell Scripts and PowerShell scripts

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Flexible work arrangements
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportapplication supportincident managementproblem managementSQLMySQLShell scriptingPowerShell scriptingAPILinux/Unix

Soft Skills

troubleshootingcollaborationcommunication