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Junior Customer Relationship Analyst – Customer Service
Shopper.comCustomer service representative engaging with clients via phone, email, chat, and WhatsApp. Focused on solving inquiries and ensuring a positive customer experience.
About the role
Key responsibilities & impact- Assist customers via phone, email, chat, or WhatsApp;
- Resolve customer questions and log interactions accurately and promptly;
- Forward requests to the appropriate departments;
- Ensure a positive end-to-end customer experience!
Requirements
What you’ll need- Strong written and verbal communication skills;
- Patience and empathy;
- Organized and detail-oriented;
- A desire to delight our customers through exceptional service;
Benefits
Comp & perks- Position also open to candidates with disabilities.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
written communicationverbal communicationpatienceempathyorganizational skillsdetail-orientedcustomer serviceexceptional service