Customer Success Manager – P&C Claims

Shift Technology

Customer Success Manager driving client adoption and value demonstration for Shift Technology's AI solutions. Engaging with clients' executives and guiding successful implementation and renewals.

Posted 7/6/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $120,000 - $135,000 per yearWebsite

About the role

Key responsibilities & impact

Customer Success teams are absolutely key to Shift’s future success as they engage our clients to drive adoption and demonstrate ongoing value.
This critical function is responsible for onboarding new clients by engaging executives (Claims Director, Head of Fraud, CIO, etc.) in the launch of our solutions, establishing success criteria, driving ongoing adoption, and managing renewals.
You will work with the rest of the Shift organization to uncover new ways to integrate Shift solutions into client processes and to help improve our products.
As a Customer Success Manager, you will be responsible for working closely with various internal and external teams. You will focus on helping our clients' Anti-Fraud, Claims and Underwriting departments with advice and guidance, and on ensuring our solutions are successfully implemented to deliver value.

Requirements

What you’ll need

Minimum 4 years of experience in insurance fraud detection and at least 2 years of experience leading teams or projects/initiatives.
Demonstrated experience leading client meetings with participants ranging from front-line staff to Vice Presidents or other senior leaders
Experience demoing solutions, collaborating with external partners, contributing ideas to improve existing products, and proposing new solution concepts; familiarity with current P&C insurance trends
Excellent oral, written, and non-verbal communication skills; ability to simplify complex topics, tailor messages to different audiences, and deliver memorable presentations using storytelling
Practical experience managing projects end-to-end (planning, coordinating resources, tracking progress, and delivering outcomes)
Ability to analyze raw data and KPIs to extract actionable insights and inform decisions.

Benefits

Comp & perks

Flexible remote and hybrid working options
Competitive Salary and a variable component tied to personal and company performance
Multiple Learning and Development opportunities, including Focus Fridays, a half-day each month to focus on learning and personal growth
Generous PTO and paid holidays
Mental health benefits
2 MAD Days per year (Make A Difference Days for paid volunteering)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Project ManagementData AnalysisKPI TrackingSolution DemonstrationClient Onboarding

Soft Skills

Communication SkillsCollaborationStorytellingPresentation Skills