Sheet Society

Part-time Retail Sales Assistant

Sheet Society

part-time

Posted on:

Location Type: Office

Location: Fitzroy • Australia

Visit company website

Explore more

✨ AI Apply
Apply

About the role

  • Selling Sheet Society through engagement and genuine connections with customers, always being a brand ambassador.
  • Educating our customers about our brand, offering expert styling advice, and enlightening them about our features and benefits that set us apart from the rest.
  • Managing inbound customer calls/queries and setting team expectations.
  • Working with the wider Sheet Society team to continually improve our service and customer experience by giving weekly feedback on products and sales inclusive of specific product selling performance.
  • Assisting our customers, no matter what their reason for coming to the store.
  • Providing a cohesive brand experience and level of service that is second to none.
  • Ensuring financial budgets and KPIs are shared, reported, and driven with the team.
  • Ensuring sales and store goals are met by maximising sales and gross profit, reviewing sales performance, and managing inventory to ensure total accuracy.
  • Providing employee feedback to enhance the customer service experience while also reporting/managing individual team performance.
  • Where necessary hold any performance conversations should the team’s performance not be meeting expectations.
  • Assistance growing and nurturing a team of dreamers, fostering their capabilities and leaning into opportunities for their further development.
  • Assisting in the rollout of Visual Merchandising changeover, either seasonally or with new product drops with both Product and Marketing teams.
  • Including our monthly bed changeovers.
  • Work with our WH and Operations teams when needed to coordinate store replenishment and recalls.
  • Ensure the store floor is refilled and visually representable each day while meeting VM standards and/or guiding the casual team around you.
  • Ensuring our brand standards for VM, beds, cleanliness, signage, displays etc are to always brand standards.
  • Working closely with our Warehouse and Operations Support teams.
  • Working to support Customer Service with Customer facing issues and resolve in store where possible.
  • Ensuring all our operational daily tasks are completed including but not limited to managing and coordinating the back-of-house inbound replenishment (including the store refill replenishment), completing the weekly stock cycle counting and recalls and ensuring click and collect orders are working harmoniously.
  • Ensuring all Store Communication via Slack or other brand channels including, brand information & updates as well as policy or process updates are being followed.
  • Working to support Customer Service on customer facing issues and resolve in store where possible.
  • Ensuring all our operational daily tasks are completed as instructed by your manager for the day.
  • Ensuring any key store information or notes are shared with the wider team.

Requirements

  • Minimum of 2 years experience within the retail environment, in a position where you have demonstrated autonomy and accountability.
  • Passionate about sleep, interiors, design and a love for styling.
  • Sound knowledge of retail operations and customer experience.
  • Excellent communication skills and the capability to work closely with all departments within the business.
  • A passion to help customers build meaningful moments and of course, their dream bed in our showroom.
  • You are self-motivated and a team player, you love to see everyone succeed, and have fun in the process.
  • Inventory management experience and the passion to look for efficiencies within retail operations.
  • You have an interest in visual merchandising as a sales driver and a brand experience, and are keen to explore this area further.
Benefits
  • Sweet Dreams Day - a day off on your birthday
  • A fun social calendar
  • Stores stocked with all the snacks and delicious coffee
  • Career Development
  • Generous staff discounts
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
inventory managementvisual merchandisingsales performance analysiscustomer serviceretail operationsbudget managementKPI reportingproduct knowledgestock cycle countingcustomer engagement
Soft Skills
communicationteamworkautonomyaccountabilitycustomer relationship buildingself-motivationleadershipfeedback provisionproblem-solvingcollaboration