Retail Operations Specialist
Sheet Society
full-time
Posted on:
Location Type: Hybrid
Location: Brunswick • Australia
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About the role
- Technical Troubleshooting & Systems Support
- Resolve store-reported maintenance, tech, stock and customer issues, escalating when needed.
- Administer the ticketing platform and manage the task board, driving accountability for timely ticket resolution and proper execution of tasks across the business.
- Manage POS, Shopify, in-store content screens and operational system profiles.
- Responsible for the creation and ongoing maintenance of team member profiles across operational systems, including POS, Shopify, staff discounts and internal tools.
- Oversee store hours, fulfilment settings and retail key holder management in partnership with People & Culture.
- Communication & Continuous Improvement
- Work closely with the Retail Experience Lead to deploy store communications to ensure operational clarity and alignment.
- Lead and contribute to the development of store processes and standard operating procedures, taking ownership to maintain best practices, brand strategies and consistent execution.
- Coordinate retail initiatives, events, delivery schedules, voicemails, travel requests and team recognition.
- Drive cross-functional collaboration for new tools and processes, ensuring alignment and operational fit.
- Collaboration and Operational Excellence
- Drive store team accountability and performance tracking for stock management, in partnership with Merchandising, to ensure consistent adherence to processes and task expectations.
- Lead training and ownership of FOH & BOH stock processes to improve efficiency and insights.
- Manage replenishment allocation processes, including identifying and resolving errors, while supporting overall workflow efficiency and scheduling.
- Create and embed new processes related to stock management, operational performance and shrinkage, measuring results and feeding back insights to relevant stakeholders.
- Financial & Budget Support
- Upload and maintain retail store budgets in Kepler, ensuring accuracy and compliance.
- Monitor monthly store expenditures and provide insights on budget adherence.
- Coordinate and manage packaging, consumables and other operational orders within budgetary constraints.
Requirements
- 2+ years experience in a similar Operations or Technical Support role
- Solid foundation and understanding of system relationships, Shopify and Excel
- Determination to achieve results and problem-solve
- Excellent communication skills with the ability to build strong working relationships with key stakeholders at all levels both locally and interstate
- Bring a strong curiosity and appetite to learn, with a proactive approach to building understanding and continuous improvement
- Exceptional administration skills and attention to detail
- Strong organisation, planning and time management skills with the ability to multitask and prioritise effectively
- A genuine willingness to roll up your sleeves and pitch in where needed
- Experience using Slack, Asana, and Google Suite is highly advantageous.
Benefits
- Onsite parking and great public transport links to our head office in Brunswick
- Sweet Dreams Day - a day off on your birthday
- Adaptable working arrangements with focus-day Wednesdays
- A fun social calendar, with jolly-trolly celebrations
- Communal kitchen providing breakfast, all the snacks and lots of coffee
- Career Development
- Generous staff discounts
- Dog-friendly office
- Two paid wellness days off per year
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical troubleshootingsystems supportstock managementbudget managementdata analysisprocess improvementtask managementoperational performancereplenishment allocationcustomer issue resolution
Soft Skills
communicationproblem-solvingrelationship buildingattention to detailorganizationplanningtime managementmultitaskingproactive approachteam collaboration