Service Desk Analyst – Part-Time

ServiceTec

Service Desk Analyst providing first-level technical support at Salt Lake City International Airport. Troubleshooting IT issues and ensuring smooth operations in a busy environment.

Posted 6/20/2026part-timeSalt Lake City • Utah • 🇺🇸 United StatesJuniorMid-Level💰 $20 - $22 per hourWebsite

Tech Stack

Tools & technologies

SaltStack

About the role

Key responsibilities & impact

Provide first-level technical support for all issues reported to the service desk.
Troubleshoot computers and printers, creating tickets.
Deliver essential IT support at Salt Lake City International Airport (SLC).
Mix of local help desk and remote service desk responsibilities, contributing to seamless systems support.

Requirements

What you’ll need

Knowledge of MS Windows and Windows-based software.
Thorough knowledge of computer hardware diagnostics and repair.
Excellent verbal and written communication skills.
Self-motivated with the ability to work independently and solve complex technical problems.
Ability to work in a stressful environment with professional etiquette.
Experience in a site-based customer service environment preferred.
College diploma or university degree in Computer Science, Information Technology, or related field, or 2 years equivalent work experience.
Proven experience with ticketing applications and providing level 1 or 2 support to a large business or organization (1000+ employees).

Benefits

Comp & perks

401K including an employer match
Paid time-off and sickness leave
Paid Military Leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

MS Windowscomputer hardware diagnosticstechnical supporttroubleshootingticketing applicationslevel 1 supportlevel 2 support

Soft Skills

verbal communicationwritten communicationself-motivatedproblem-solvingprofessional etiquetteability to work independentlyability to work under stress