Customer Success Manager
Serviceplan Group
full-time
Posted on:
Location Type: Office
Location: München • Germany
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Job Level
About the role
- Develop and implement client-specific strategies for AI-powered reporting and dashboard solutions
- Ensure high customer satisfaction through proactive account management, transparent communication, and solution-oriented support
- Identify and implement AI-based optimization opportunities to improve efficiency, customer experience, and campaign performance
- Facilitate workshops, training sessions, and client meetings to convey AI and data solutions in a clear, practical manner
- Support project management for complex client projects, including coordination of internal and external stakeholders
- Produce analyses, reports, and actionable recommendations to optimize budgets, initiatives, and customer retention
- Collaborate closely with our experts in Data, Analytics, Media, and Tech to successfully integrate AI innovations into client processes
- Conduct requirements workshops with internal and external stakeholders
Requirements
- Degree in Business Administration, Marketing, Data Science, Business Informatics, or a comparable qualification
- Initial professional experience in Customer Success, Account Management, Data/AI, or Project Management — ideally in an agency or marketing environment
- Enthusiasm for AI, data-driven solutions, and innovation projects
- Strong analytical skills and the ability to moderate and present complex topics appropriately for different audiences
- Knowledge of project management methodologies and facilitation techniques is a plus
- Strong communication skills, customer focus, and enjoyment working in a highly innovative, international environment
- Self-initiative, agility, and eagerness to actively shape the future of media and marketing
Benefits
- Onboarding: Welcome round, onboarding day, new-hire coffee, and introductory meet-up — we ensure a smooth start
- Learning & Development: Your growth matters to us. Through our internal Campus training program, optional language courses, and regular coaching, we keep you up to date
- Flexibility: Flexible working hours, mobile office, and job-sharing models let you adapt your work to your life — not the other way around
- Perks: We believe in taking breaks. Whether social events or staying active — we offer regular after-work events and agency-sponsored fitness programs
- Accessibility: Our modern office near Munich Ostbahnhof is conveniently located and easy to reach
- International environment: As an internationally operating agency group, you'll have the opportunity to network and collaborate with colleagues from diverse disciplines around the world
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI-powered reportingdashboard solutionsdata analysisoptimization strategiesproject managementcustomer retention strategiesdata-driven solutionsfacilitation techniquesanalytical skills
Soft Skills
customer satisfactionproactive account managementtransparent communicationsolution-oriented supportstrong communication skillscustomer focusself-initiativeagilitymoderation skills
Certifications
degree in Business Administrationdegree in Marketingdegree in Data Sciencedegree in Business Informatics