Serviceplan Group

Project Manager – Customer Journey

Serviceplan Group

full-time

Posted on:

Location Type: Office

Location: München • Germany

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About the role

  • You implement smart customer journeys that delight across all channels
  • You analyze customer experiences to identify pain points and drive improvements
  • You work closely with Marketing, Media, Web and other teams to create a seamless customer experience
  • You use innovative tools to measure customer satisfaction and monitor interactions across all channels
  • You act as the primary client contact and guide them through the entire project lifecycle
  • You listen to customer feedback, adapt to new situations, and lead teams to achieve the best results
  • You participate in workshops to promote a customer-centric mindset within the team and to explore specific topics both internally and externally

Requirements

  • You hold a university degree in Marketing, Business Administration, Communications, or a related field
  • You have experience implementing cross-channel campaigns, ideally in a similar role, within an agency environment, or at an agile company
  • You can read people and contexts well and adapt to individual situations
  • You act with a customer-centric mindset and understand clients' needs and expectations
  • You are a strong communicator and can collaborate effectively with diverse, including international, teams
  • You thrive on multitasking and can manage multiple projects simultaneously in a dynamic environment
  • You have analytical thinking to correctly interpret performance and KPIs
  • You have knowledge of information security and information security awareness
Benefits
  • Onboarding: Through personal mentoring and digital onboarding sessions — we ensure your smooth start
  • Professional development: Your growth matters to us. Whether through our internal Campus training program to expand your technical, methodological, or soft skills, optional language courses, or regular coaching — we keep you up to date
  • Flexibility: With flexible working hours, mobile office options, and job-sharing models, you can adapt your job to your life — not the other way around
  • Fun: Work should include breaks — we offer regular after-work and team events (also virtual when needed)
  • Sports: Extensive sports program and mobility options including company bikes and e-bike leasing
  • Accessibility: Our modern office in Munich's creative district is conveniently located and easy to reach
  • International environment: As an internationally active agency group, you have the opportunity to network and collaborate with colleagues from a wide range of disciplines around the world

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
cross-channel campaignsanalytical thinkingperformance interpretationKPI analysis
Soft skills
customer-centric mindsetstrong communicationcollaborationmultitaskingadaptability
Certifications
university degree in Marketinguniversity degree in Business Administrationuniversity degree in Communications